Still waiting for a router

wjsd7 — Wed, 24 May 2023 14:27:49 GMT

Hi,
I contacted talktalk customer/technical support last Wednesday 17th and was told they would send a router within 3 to 5 working days. Would you be able to confirm that this has been sent?
The problem with the eero is that my android version is too old to install the app, which would require that I buy a new phone. On top of this I would need to purchase an extender because it only has two ethernet ports. Aside from the extra cost (that I’m not in a position to pay out), I really don’t like the idea of the eero. I much prefer traditional web browser access to my router settings, and as for wifi, I rarely use that anyway.
At the moment my computer is plugged directly into the modem on the wall, and is a bit of a security concern as I don’t have the benefit of a hardware firewall. I’m hoping that my Linux firewall will be enough to protect my system for the time being.
I know it’s only been a week, but I’m getting a bit concerned. I’ve got all the old equipment boxed up and ready to return.
Thanks for any help you can provide.

Re: Still waiting for a router

angelique-TT — Mon, 26 May 2025 07:31:46 GMT

Hi there wjsd7. Thank you for bringing this to my attention. I will look into this for you.

Re: Still waiting for a router

angelique-TT — Mon, 26 May 2025 07:42:48 GMT

I have looked into this and I can confirm that there is no router showing as sent last Wednesday. For further assistance please contact our full fibre team using the below contact details :

Contact Number: 03451720074

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

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