topic Internet connection ok but intermittent orange light in Full Fibre

Internet connection ok but intermittent orange light

Daylan1 — Mon, 26 May 2025 10:05:58 GMT

I have internet connection and three green lights ok on my full fibre box on wall. However i am getting intermittent orange light on my router- a sagecomm fast 5464. I ran a connection test which identified a possible problem with my digital voice .i disconnected my phone from the green port and switched off my router and switched off at plug also and left for 30 minutes.

I then switched back on without the phone and does the same thing. an intermittent orange light. I put the phone back in but is no dial tone just a one long high pitched noise. I tried plugging in another phone and does the same thing.

I use as a wired connection- router to pc.

Can anyone advise?

Re: Internet connection ok but intermittent orange light

sabelo-TT — Mon, 26 May 2025 10:20:14 GMT

Hi there @Daylan1, with regards to your landline, please note that We're aware some customers may be experiencing issues with their digital voice service (VoIP). We're sorry for the inconvenience this is causing, our engineers are working to get this issue resolved as quickly as possible.

Re: Internet connection ok but intermittent orange light

Anonymous — Mon, 26 May 2025 12:01:33 GMT

@Daylan1

Keep am eye on the Service Status page for the latest information:-

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service