topic Re: Router in Full Fibre

Router

silverbird63 — Sun, 25 May 2025 13:24:27 GMT

I have a router that has a red light showing, it should be white. I have internet connection, but there is a fault with the router.

Have called and been sent the repeated message which dies not address it.

Please can you sort it.

Thank you

Re: Router

KeithFrench — Sun, 25 May 2025 13:49:42 GMT

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router

angelique-TT — Mon, 26 May 2025 07:21:45 GMT

Hi there, we're sorry to hear this. Please confirm if this issue is still happening?

Re: Router

silverbird63 — Mon, 26 May 2025 08:05:48 GMT

Good Morning.

The issue is still ongoing.

The Router is still showing red.

Thanks

Re: Router

nomfezeko-TT — Mon, 26 May 2025 09:27:31 GMT

Thank you, just to make sure I understand, the router is showing red, but this does not affect your services, is that correct?

-Fez.

Re: Router

silverbird63 — Mon, 26 May 2025 09:35:52 GMT

Yes.

That is correct. We have full internet connection but the light is red.

Thanks

Re: Router

nomfezeko-TT — Mon, 26 May 2025 09:42:46 GMT

Thank you, the red light typically indicates that there is a problem. Please try these few steps to help resolve the issue:

-Unplug the router from the power source, wait for about 10 seconds, and then plug it back in. This can sometimes reset any temporary issues.

- Ensure that all cables are securely connected to the router and that there are no visible damages.

- If the red light persists, you may need to perform a factory reset. This will restore the router to its original settings.

If you’ve tried these steps and the red light remains, please do let us know so we can support you further.

Thank you for your patience, and we’re here to ensure your router is functioning properly.

-Fez.

Re: Router

silverbird63 — Mon, 26 May 2025 10:23:42 GMT

How long do you hold the reset for please?

Re: Router

siphosethu-TT — Mon, 26 May 2025 10:26:52 GMT

You didn't have to press the reset button but just unplug and wait for 10 seconds and the reset was going to happen automatically. Thanks

Re: Router

silverbird63 — Mon, 26 May 2025 10:29:00 GMT

I have done that. The white light comes on but after approximately 30 seconds to a minute it then turns red.

Thanks

Re: Router

siphosethu-TT — Mon, 26 May 2025 10:33:52 GMT

No worries, I need you to check your internet as sometimes the lights won't affect your services. Thanks

Re: Router

silverbird63 — Mon, 26 May 2025 10:39:15 GMT

I have done a speed test.

152 download

25 upload.

For your information I have not done a reset yet. Only unplugged for 10 seconds.

Thanks

Re: Router

siphosethu-TT — Mon, 26 May 2025 10:41:27 GMT

That's great thank you, please confirm if you having problems with slow speeds or the router having physical damage? Thanks

Re: Router

silverbird63 — Mon, 26 May 2025 10:43:41 GMT

We have the internet speeds as expected. There is no visible damage to the router.

Thanks

Re: Router

siphosethu-TT — Mon, 26 May 2025 10:46:39 GMT

Great, is there anything you would like us to have looked into for you? Thanks

Re: Router

silverbird63 — Mon, 26 May 2025 10:50:48 GMT

Yes. Why is the router showing red when the booklet informs me that there is a fault with the router.

Please send out a new Super Router and I will return the faulty one.

Thanks

Re: Router

siphosethu-TT — Mon, 26 May 2025 10:57:25 GMT

I understand, please note that as your services are working fine you shouldn't have to worry about it. If it affects your services, you can get in touch and will have it looked into for you as soon as possible. This might be an issue connected with VoIP customers, really sorry about this and the inconvenience it's caused you. Thanks😇

Re: Router

silverbird63 — Mon, 26 May 2025 11:01:48 GMT

Thank you for your assistance but I will be taking further action. My previous 18 months contract was a nightmare and now once again there is an issue. I will take this up with the retention team.

Thanks

Re: Router

siphosethu-TT — Mon, 26 May 2025 11:07:31 GMT

Please note that as soon as you have a fault the first thing we need to do is run checks on your issue depending on whether its physically damaged or non-physical damage. As your services are working fine, I'm unable to run checks on this. Please monitor and if it gives problems, get in touch right away. Thanks

Re: Router

silverbird63 — Mon, 26 May 2025 11:08:25 GMT

Thanks.