topic Re: Digital Voice (VOIP) landline fault - still NOT OK in Full Fibre

Digital Voice (VOIP) landline fault - still NOT OK

daves01 — Mon, 26 May 2025 19:08:33 GMT

Service status dashboard (and Keith French) report this fault has been fixed but it's not fixed for me in Pembrokeshire - I've tried re-booting several times but no joy! How do I report this?

Just re-booted for about the 6th time and now VOIP is working again (8pm) - but the fault that I originally noticed was that there's no indication (either audible or visible) of when there's voicemail messages. I'll have to look on here to see if that's already been mentioned.

Thanks for your help everyone.

Re: Digital Voice (VOIP) landline fault - still NOT OK

Anonymous — Mon, 26 May 2025 16:33:56 GMT

@daves01 wrote:
How do I report this?

By opening the thread here you have made support aware 😉

Re: Digital Voice (VOIP) landline fault - still NOT OK

daves01 — Mon, 26 May 2025 16:36:13 GMT

@Anonymous

OK - thank you.

Re: Digital Voice (VOIP) landline fault - still NOT OK

siphosethu-TT — Mon, 26 May 2025 16:55:58 GMT

Hi there @daves01, please elaborate whether it's an issue with your internet services or landline services. Thanks

Re: Digital Voice (VOIP) landline fault - still NOT OK

daves01 — Mon, 26 May 2025 17:08:48 GMT

Hi - I believe this is the fault reported on the Service Status Dashboard since Saturday - I have full fibre - internet is working fine, but VOIP service is not working - can dial out and others can dial in but then no communication possible - no voice being sent or received.

Re: Digital Voice (VOIP) landline fault - still NOT OK

Anonymous — Mon, 26 May 2025 17:28:04 GMT

There was an update at 14:45 on the service dashboard (see below) saying "For some customers it is now resolved" and as you can see from the post below by Feliscatus for some it is, looks like its going to be a case of keep checking and eventually it'll be sorted.

Service Status | TalkTalk Help & Support

Latest update Monday 26th May 2:45pm:
We believe the issue impacting digital voice services for some customers is now resolved.
We’re extremely sorry if you experienced issues with your service. If you have been impacted by this issue we advise you to complete a reboot of your router.

Re: Digital Voice (VOIP) landline fault - still NOT OK

ferguson — Mon, 26 May 2025 17:51:39 GMT

@daves01

Try rebooting your router as advised on the service page.

Re: Digital Voice (VOIP) landline fault - still NOT OK

Philile-TT — Tue, 27 May 2025 07:10:17 GMT

@daves01 Are you still having the same issue?

Re: Digital Voice (VOIP) landline fault - still NOT OK

daves01 — Tue, 27 May 2025 08:58:16 GMT

Phone calls are working now but I've started a new thread on the lack of voicemail indication. Thanks.

Re: Digital Voice (VOIP) landline fault - still NOT OK

Philile-TT — Tue, 27 May 2025 09:05:09 GMT

Okay thank you for the confirmation.