topic Re: No indication of voicemail messages in Full Fibre

No indication of voicemail messages

daves01 — Mon, 26 May 2025 19:24:08 GMT

I'm no longer getting any indication when voicemails are available - usually there is an intermittent dial tone and a visual indicator on my phone.

Re: No indication of voicemail messages

ferguson — Mon, 26 May 2025 19:28:46 GMT

Do you mean TalkTalk voicemail? I wasn't aware that was even available with VoIP?

Re: No indication of voicemail messages

daves01 — Mon, 26 May 2025 19:53:54 GMT

Yes, TalkTalk voicemail - and it was all working fine until recently. Messages still get recorded but you don't know if there's any messages until you dial 1571 (at 2p a go!)

Re: No indication of voicemail messages

ferguson — Mon, 26 May 2025 20:16:56 GMT

OK, this has been flagged up to the support team for you.

Re: No indication of voicemail messages

ianfollett — Sat, 28 Jun 2025 14:25:39 GMT

I have the same problem ! It's been like this for the past few months, since TT fixed the last major landline outage. Please fix this URGENTLY, as the service is useless as it is.

Re: No indication of voicemail messages

ferguson — Sat, 28 Jun 2025 14:35:08 GMT

@ianfollett

Please start your own topic and the supportv team can have a look when they are back online from Monday. Have you tried to contact customer services directly by the way, that might be quicker?

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: No indication of voicemail messages

amahle-TT — Mon, 30 Jun 2025 07:19:32 GMT

Hi there @daves01, I will look into this for you. Please confirm if you are messaging us from home.

Re: No indication of voicemail messages

daves01 — Mon, 30 Jun 2025 11:03:29 GMT

So after a power down reset on my router (Eero) and a separate reset a few minutes later on the phone adapter (Grandstream) all problems have now cleared for me and my broadband & phone including voicemail indicators are now fully working for me.

Re: No indication of voicemail messages

amahle-TT — Mon, 30 Jun 2025 11:10:15 GMT

I am glad to hear that. Have yourself a good day @daves01😊.

Take care:)

Re: No indication of voicemail messages

ianfollett — Tue, 01 Jul 2025 14:42:40 GMT

This fix doesn't work for me, I'm afraid. Please continue to work to find a fix. Many thanks.

Re: No indication of voicemail messages

ferguson — Tue, 01 Jul 2025 14:44:27 GMT

@ianfollett

As mentioned previously please start your support topic.