topic Re: Homesafe in Full Fibre

Homesafe

David10661 — Tue, 27 May 2025 16:45:19 GMT

Has anyone found a way to get round Homesafe blocking of links referring you to attachments held on cdn.filestackcontent?

Re: Homesafe

nomfezeko-TT — Tue, 27 May 2025 16:59:37 GMT

Hi there @David10661 , thank you for reaching out to us, we are so sorry you are contacting us about an issue with your services, we’re aware some customers are unable to switch off KidSafe in My Account. We’re working on resolving this issue as soon as possible, please advise if you are only having issues with cdn.filestackcontent?

-Fez.

Re: Homesafe

David10661 — Tue, 27 May 2025 17:09:50 GMT

That's not the problem. I do not use Kidsafe. The issue is that Homesafe is stopping me reading links to attachments on cdn filestack content.com

Re: Homesafe

David10661 — Tue, 27 May 2025 17:16:37 GMT

That's the only problem. How do I get round it?

Re: Homesafe

nomfezeko-TT — Wed, 28 May 2025 07:08:24 GMT

I understand that you're experiencing issues with HomeSafe blocking links to attachments hosted on cdn.filestackcontent. This can be quite frustrating, especially if you need access to important files.

HomeSafe is designed to protect users by blocking potentially harmful content, but it can sometimes be overly restrictive. Here are a few suggestions that may help you work around this issue:

- If you have control over the HomeSafe settings, you might be able to add the cdn.filestackcontent domain to a whitelist. This would allow links from that domain to bypass the blocking.

- If possible, try accessing the links from a different network that does not have HomeSafe enabled. This could be a mobile data connection or a different Wi-Fi network.

- If you have the option, try to obtain the files through a different method, such as asking the sender to share them via email or another file-sharing service.

If these suggestions do not resolve the issue, please let me know, and I’ll be happy to assist you further. Thank you for your understanding, and I hope we can find a solution for you soon.

-Fez

Re: Homesafe

David10661 — Wed, 28 May 2025 07:25:10 GMT

Hi Fez

My system doesn't allow me to unblock any sites in Homesafe, so that doesn't work. Yes, I can take my laptop to somewhere which uses another router, but that is not always convenient. And since the sender is using a platform for sending things to a large circulation list, it is unreasonable to ask for special treatment for Talktalk users.

As you say, the problem is a overly restrictive Homesafe system. Is there any way in which it could give me the option to unblock specific sites (as Kidsafe seems to do)?

Re: Homesafe

nomfezeko-TT — Wed, 28 May 2025 07:30:33 GMT

I understand, thank you for the feedback. Just to check, are you only having issues with reading content only from cdn.filestackcontent?

-Fez.

Re: Homesafe

David10661 — Wed, 28 May 2025 07:33:57 GMT

Yes - that's the only site I have encountered problems with

Re: Homesafe

nomfezeko-TT — Wed, 28 May 2025 07:35:13 GMT

When did you start noticing this problem?

-Fez

Re: Homesafe

David10661 — Wed, 28 May 2025 07:45:28 GMT

Sometime in the last 8 months, I guess, though the issue has been getting more critical for me & others due to more mail being sent this way. Anything with links I received earlier is also blocked so their attachments are also unobtainable

Re: Homesafe

nomfezeko-TT — Wed, 28 May 2025 07:52:07 GMT

Just to make sure that I comprehend, you need help with unblocking of cdn.filestackcontent?

-Fez

Re: Homesafe

David10661 — Wed, 28 May 2025 07:54:57 GMT

Yes - if you can do that, I and a good number of other Talktalk users I'm sure would be very happy!