topic Re: Lost internet in Full Fibre

Lost internet

Anonymous — Tue, 27 May 2025 23:57:56 GMT

Urgent please. Lost connection@ 2358. All lights on on incoming box. Router red light. Tried the eeros and same. No connection when computer plugged straight into incoming box.

I internet fault. Lost phones obviously and I am carer for my 93 year old mum who is at risk/vulnerable.

Not my equipment.

Re: Lost internet

Gliwmaeden2 — Wed, 28 May 2025 06:03:40 GMT

See if switching off the ONT for 30 minutes helps the situation, @Anonymous.

Staff are on here from c 8am to follow up.

Re: Lost internet

kanya-TT — Wed, 28 May 2025 07:11:25 GMT

Hey there, @Anonymous. Let's run checks for you. Are you at home?

Kanya

Re: Lost internet

Anonymous — Wed, 28 May 2025 08:20:27 GMT

Morning all.

After multiple changes of routers, cables etc, it finally came back to life @0125.

So all is well again now. Maybe a software update or something was happening at the exchange? No matter, all working well again now after that 'episode' 😂

Re: Lost internet

kanya-TT — Wed, 28 May 2025 08:24:15 GMT

We are glad to hear that. Please call in whenever you need assistance, at TalkTalk we are always ready to help.

Kanya