topic Re: BT cables upgrade in Full Fibre

BT cables upgrade

Joemo — Mon, 26 May 2025 16:14:26 GMT

Had someone knock on my door saying BT have upgraded the cables in my area and if I get a new router i can get 150mbs instead of the 50mbs I'm getting at the moment.

They said I should talk talk should have been in touch about it ( they haven't) and it would be free of charge.

Any ideas what this is about, can't find any info on the talk talk site that confirms this is legit

Re: BT cables upgrade

Anonymous — Mon, 26 May 2025 16:30:51 GMT

This will tell you what is available -

TalkTalk | FTTP availability

Re: BT cables upgrade

nambuso-TT — Mon, 26 May 2025 16:26:26 GMT

Hi there Joemo. Please contact the better value department so that they would be able to advise further regarding the package you may qualify for and the price. Thanks

You can contact them using the below contact details.

03451720088

They are open Monday - Friday 9am- 7pm and Saturday 9am- 6pm

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Re: BT cables upgrade

nambuso-TT — Mon, 26 May 2025 16:27:59 GMT

Thank you for advising @Anonymous

Re: BT cables upgrade

Joemo — Mon, 26 May 2025 16:37:22 GMT

So I can get 150 mbs, should I go through talk talk to sort this is the the BT /EE upgrade legit? thanks

Re: BT cables upgrade

nambuso-TT — Mon, 26 May 2025 16:55:27 GMT

Please contact the above number so that they would be able to advise further.

Re: BT cables upgrade

Anonymous — Mon, 26 May 2025 17:08:46 GMT

When i moved from FTTC to FTTP i used live online chat i prefer it to phone support as you get a copy of the whole conversation sent by email at the end if you want it.

Live Chat | Chat Online to Customer Service | TalkTalk

Re: BT cables upgrade

Gliwmaeden2 — Mon, 26 May 2025 19:20:05 GMT

@Joemo, it's Openreach that would be the relevant company that may be working in your area.

Talktalk may or may not have teamed up with them, which is what you'll find out by phoning in or using Live Chat for checking what's available.

If the people were from BT /EE they were trying to talk you into switching!

Re: BT cables upgrade

Joemo — Mon, 26 May 2025 20:01:18 GMT

Hi all, got on the chat to Talk talk and they've upgraded the speed and matched the price so all good. Thanks everyone

Re: BT cables upgrade

nomfezeko-TT — Tue, 27 May 2025 07:09:34 GMT

Brilliant!! we are so happy to hear that our team has been able to help you, please let us know if you require further assistance and support and we will be here for you.

-Fez.

Re: BT cables upgrade

Billx — Wed, 28 May 2025 11:37:10 GMT

Hi, @nambuso-TT,

That address you gave, https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

just redirects one to to the real address, https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Why don't you give out the real address?

Bill

Re: BT cables upgrade

nomfezeko-TT — Wed, 28 May 2025 11:39:07 GMT

Thank you so much for the correction @Billx

-Fez.

Re: BT cables upgrade

Billx — Wed, 28 May 2025 11:40:30 GMT

Hi, @Anonymous

That address you gave, TalkTalk | FTTP availability

offers only 'Data only' packages.

Some people also want VOIP, as well as Data.

Bill

Re: BT cables upgrade

nomfezeko-TT — Wed, 28 May 2025 11:42:37 GMT

We appreciate your support @Billx , we will be here if further support or clarity is needed.

-Fez.

Re: BT cables upgrade

Anonymous — Wed, 28 May 2025 13:43:16 GMT

Hi @Billx

The original question was -

"Had someone knock on my door saying BT have upgraded the cables in my area and if I get a new router i can get 150mbs instead of the 50mbs I'm getting at the moment

They said talk talk should have been in touch about it ( they haven't) and it would be free of charge.

Any ideas what this is about, can't find any info on the talk talk site that confirms this is legit"

He said - "I can't find any info on the talk talk site" so i gave the link which should give him that information 😉

Re: BT cables upgrade

Billx — Wed, 28 May 2025 14:07:09 GMT

@Anonymous

I am just saying, that is not an ideal link, because there is no mention of VOIP

Some people definitely wish to have a phone (VOIP), over their Full Fibre service.

Because customers can get VOIP, while ordering Full Fibre, but that link won't achieve it.

The original poster might have wanted a phone as well as Full Fibre.

Bill

Re: BT cables upgrade

nomfezeko-TT — Wed, 28 May 2025 14:03:24 GMT

We are here to assist you. If you require any clarification or support, please do not hesitate to reach out to us. We are more than willing to help.

-Fez

Re: BT cables upgrade

Anonymous — Wed, 28 May 2025 14:16:47 GMT

"I am just saying, that is not an ideal link, because there is no mention of VOIP"

I disagree he wanted to know if full fibre 150 was available at his address that link provides that information he didn't mention that he needed VOIP so the fact it doesn't provide that information is irrelevant but thanks for pointing it out in case any other potential customer does need that information 😉