topic Re: No internet access periodically in Full Fibre

No internet access periodically

jamieburchell — Thu, 29 May 2025 12:46:14 GMT

Upgraded to Full Fibre because my FTTC service stopped working correctly (syncing at 7Mbps, nobody could find out why).

FTTP is now installed and working with the TalkTalk Wi-Fi Hub 3. Except for the third time now, I have suddenly not been able to access the internet. All the lights on the ONT are green, the hub status page shows the internet as "Connected" and yet during this time I am unable to even ping an external IP address while either connected via WiFi or directly with an ethernet cable. The cure is to reboot the Hub. I gather this is a new model - does it have issues?

Re: No internet access periodically

siphosethu-TT — Thu, 29 May 2025 12:53:05 GMT

Hi there @jamieburchell, please contact the full fibre team using the number below and they will be able to assist you. Thanks

03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Thanks

Re: No internet access periodically

jamieburchell — Thu, 29 May 2025 15:02:48 GMT

Internet went down again so I called the number. Went through to the technical help option ...

"You can now do everything online, we'll send you a text with a link. Goodbye." [call hangs up]

It would be funny if it wasn't so blatantly ridiculous.

Re: No internet access periodically

siphosethu-TT — Thu, 29 May 2025 15:03:09 GMT

You have to stay on the line as they offer the option to go to live chat if you are in a rush and don't want to wait on the que. Thanks

Re: No internet access periodically

jamieburchell — Thu, 29 May 2025 15:21:45 GMT

No, it hangs up.

Re: No internet access periodically

siphosethu-TT — Thu, 29 May 2025 15:23:49 GMT

Really sorry, you can also try the chat link I've provided below. Thanks

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre