topic Re: TEMP OFF LINE in Full Fibre

TEMP OFF LINE

MikeS86 — Mon, 02 Jun 2025 11:53:12 GMT

Hi, woke up this morning to find both internet & phone off line, it came back on at approx 8.30am and is now working fine. My question is, is this going to be an ongoing ocurrence or a one off. There was no text to say you were doing maintenance.ETC. !

MikeS 86

Re: TEMP OFF LINE

Gliwmaeden2 — Mon, 02 Jun 2025 11:58:30 GMT

There was a right mess here in Cambridge from Sunday evening c7pm till Monday morning c 7am, @MikeS86, and no indication of what was going on except when I checked in My Connection.

We seem to have to try to run tests ourselves [which only work in the fleeting moments when it's up again] instead of getting proper use made of the Service Status Dashboard. I have mentioned the lack of communication behind the scenes!

Re: TEMP OFF LINE

Anonymous — Mon, 02 Jun 2025 14:45:01 GMT

Could it have been an update I have checked mine and it's scheduled to install tomorrow morning between 4am and 5am. Which I have it set to so it doesn't interfere with out use.

Re: TEMP OFF LINE

MikeS86 — Mon, 02 Jun 2025 15:22:37 GMT

That is the problem, there was NO Email or Text to say they were doing any upgrade. If they had it would have stopped me worrying as the voip was off as well. Using my mobile phone all I got was a BOT telling me to run a connection test on my computer!!. (Yeah right). As it was the fault cleared and now back to normal. [ my phone was off all last week end but they were texting to say they knew of the fault.]

Hope your "upgrade" goes well Fingures X

Stay safe & well

Regards

MikeS86

Re: TEMP OFF LINE

Anonymous — Mon, 02 Jun 2025 16:16:59 GMT

"That is the problem, there was NO Email or Text to say they were doing any upgrade"

Which router are you using?

Re: TEMP OFF LINE

MikeS86 — Mon, 02 Jun 2025 16:41:25 GMT

The new Sagemcom3 which I have been testing for TT. No problem with it better WIFI range than the earlier models

Thought that ERO6 was ( which I had for 24 hours and sent it back) to complicated having to use an App and asking TT for a Voip adapter, I had a Segemcom2 which was "plug&go" whenI connected to Full Fibre+ Voip

MikeS 86

Re: TEMP OFF LINE

Anonymous — Mon, 02 Jun 2025 18:19:20 GMT

"to complicated having to use an App and asking TT for a Voip adapter"

OK, the eero is really simple to set up as the app walks you through it you can schedule updates to an hours slot in the early hours of the morning so you are not effected by them i prefer the eero to the hub but its down to personal taste as always.

Re: TEMP OFF LINE

ferguson — Mon, 02 Jun 2025 19:14:47 GMT

Interesting though this conversation is, it seems to have swerved miles off topic!

@MikeS86

In response to your initial post the honest answer is "who knows?" Blips in the network occur all the time, only the most widespread, or prolonged ones tend to be flagged up.

Re: TEMP OFF LINE

Anonymous — Mon, 02 Jun 2025 19:35:02 GMT

@ferguson wrote:
Interesting though this conversation is, it seems to have swerved miles off topic!

The OP motioned the fact he had tried an eero but preferred the hub to the eero as he found the app set up complicated i pointed out that the app walks you through set up and it really isn't, couldn't you have just moved along instead of having to point out its off topic which it isn't!

Re: TEMP OFF LINE

siphosethu-TT — Tue, 03 Jun 2025 07:12:18 GMT

Hi there @MikeS86, are you still experiencing issues with your services? Thanks

Re: TEMP OFF LINE

MikeS86 — Tue, 03 Jun 2025 11:18:19 GMT

Hi,

No as I said in my earlier post it was only off Sunday night sometime and came back on in the morning before I needed to waste money on my mobile contacting TT. At the moment I am getting 151.5mbs and the VOIP is fine.

Thanks for asking,

stay safe and well,

MikeS86.

Re: TEMP OFF LINE

siphosethu-TT — Tue, 03 Jun 2025 11:49:57 GMT

I'm glad to hear everything is fine now, do let us know if it gives you any trouble in future. Thanks😇