topic Re: Fibre 150 VoIP Problem in Full Fibre

Fibre 150 VoIP Problem

TonyV8 — Fri, 04 Apr 2025 05:04:49 GMT

I have a Fibre 150 VoIP package with a TalkTalk Wi-Fi Hub 2 version SG4K100208

I mostly use my VoIP for incoming calls but repeatedly since I was upgraded to this package in March 2024 on answering an incoming call we can hear the caller but they can not hear us, even if they hang-up and recall the problem remains.

I have discovered that a "Restart Gateway" (Manage advanced settings > TalkTalk Wi-Fi Hub 2 > Maintenance > Restart) always solves the problem so it is not a problem with my phones. It is either the router or the VoIP service.

If I had a way of telling in advance when this is going to happen it would not be so bad but all indications on the router are that all is well.

Could someone advise of a way to get reliable VoIP (with browser configuration) as I understand TalkTalk will not provide the information to connect third party voice equipment. In the past I have always used my own router and still use my own UniFi Wi-Fi with the TalkTalk Wi-Fi Hub 2 Wi-Fi disabled.

Re: Fibre 150 VoIP Problem

Debbie-TalkTalk — Fri, 04 Apr 2025 06:14:23 GMT

Hi @TonyV8

I'm sorry to hear this.

Would you like me to send a replacement router first so we can rule this out?

Re: Fibre 150 VoIP Problem

TonyV8 — Fri, 04 Apr 2025 12:31:20 GMT

Yes please. Is there a way to copy my setting between routers as it took over a week to get the settings to my liking on my existing router as it hung if I tried to change more than one item per login. I ask as I have been unable to find any 'save' or 'restore' facility on the router. Also note it could be 1-2 months before I can be sure if it has made a difference as we don't get many calls.

Re: Fibre 150 VoIP Problem

Karl-TalkTalk — Mon, 07 Apr 2025 08:45:57 GMT

Our system will not allow us to send a router, only an EERO, because of the package you are now on.

Would you like to try this ?

Thanks

Karl.

Re: Fibre 150 VoIP Problem

TonyV8 — Tue, 08 Apr 2025 09:29:23 GMT

I'm a little confused by your only offering an EERO as it was my understanding that the EERO does not have native VoIP capability and my problem is with VoIP how would this solve it?

Re: Fibre 150 VoIP Problem

Karl-TalkTalk — Tue, 08 Apr 2025 09:36:24 GMT

A digital voice adapter would also be supplied.

Karl

Re: Fibre 150 VoIP Problem

TonyV8 — Tue, 08 Apr 2025 10:55:47 GMT

Would it not be possible to try a digital voice adapter (ATA) with my existing router as I need to be able to configure with a Windows 10 PC.

Re: Fibre 150 VoIP Problem

Karl-TalkTalk — Tue, 08 Apr 2025 13:45:48 GMT

I'll send out a Digital voice adapter.

Karl.

Re: Fibre 150 VoIP Problem

TonyV8 — Mon, 16 Jun 2025 12:35:01 GMT

Update

It's been 2 months since I was provided with a Grandstream HT801 Analog Telephone Adaptor (ATA) which I connected to a LAN port on my TalkTalk Wi-Fi Hub 2 to provide a VoIP connection in place of the router port.

In that time I have received eight incoming calls which have all connected correctly, thank you for resolving this problem.

Re: Fibre 150 VoIP Problem

nomfezeko-TT — Mon, 16 Jun 2025 12:42:14 GMT

Hi there @TonyV8 thank you so much for the positive feedback, we are glad to hear that your problem has been resolved, should you need anything else, please feel welcome to reach out and we will be here to support you.

Fez.