topic Re: New router tracking number in Full Fibre

New router tracking number

davidl1 — Mon, 16 Jun 2025 18:32:58 GMT

Hi,

I recently order full fiber 500 VoIP, I am to be supplied with a new router (WI FI Hub 3) the fiber is to be installed next Monday 23rd. my question is where do I find the tracking number for the new router ?

Thanks

Re: New router tracking number

fr8ys — Mon, 16 Jun 2025 18:57:04 GMT

It's normally sent by the carrier when dispatched by TalkTalk and in their possession.

Re: New router tracking number

davidl1 — Mon, 16 Jun 2025 19:10:03 GMT

OK thanks, hopefully it will arrive in time !

Re: New router tracking number

davidl1 — Tue, 17 Jun 2025 14:18:36 GMT

Hi,

Can someone please confirm that this order is or has been processed

Thanks

Re: New router tracking number

Mandisa-TT — Tue, 17 Jun 2025 14:50:28 GMT

Hi @davidl1 looking into your account I can confirm that the order was put through on the 09.06.2025 for Full Fibre, estimated go live date is the 23.06.2025.

Re: New router tracking number

davidl1 — Tue, 17 Jun 2025 15:19:13 GMT

Brilliant, thanks for your prompt attention much appreciated!

Regards

Re: New router tracking number

Mandisa-TT — Tue, 17 Jun 2025 15:20:46 GMT

You most welcome, is there anything else I can assist you with today?

Re: New router tracking number

davidl1 — Wed, 18 Jun 2025 08:11:26 GMT

Hi Your help is very much appropriated, However can someone please confirm that the router has been dispatched along with a tracking number if possible.

Kind Regards

Re: New router tracking number

Mandisa-TT — Wed, 18 Jun 2025 08:27:15 GMT

Hi @davidl1 I have checked on your account and when the order was placed on the 09.06.2025 it included the equipment which is a WiFi Hub 3 since you are upgrading to Fill Fibre. I have checked on the status of the equipment and it is on Fulfilment request. The status "on fulfillment request" typically means that your order for the WiFi Hub 3 is in the process of being prepared for shipment. This stage indicates that the order has been received and is being processed, but it has not yet been dispatched. The equipment might be shipped today and we will have the tracking number and delivered by Friday or the engineer will come with the equipment when they are installing on the 23.06.2025.

Re: New router tracking number

davidl1 — Wed, 18 Jun 2025 08:54:09 GMT

Hi @Mandisa-TT Thanks for replying so promptly, you have answered all my question !

Once again your help is much appreciated

Kind Regards

Re: New router tracking number

Mandisa-TT — Wed, 18 Jun 2025 08:55:57 GMT

You welcome, do not hesitate to get back to us for any assistance in the future. Take care, bye.