topic Loss of internet Freedom fibre WA3 in Full Fibre

Loss of internet Freedom fibre WA3

mt123456 — Thu, 19 Jun 2025 13:08:40 GMT

i have lost internet on my freedom fibre connection in the wa3 area. My modem alarm led is illuminated. I tried rebooting it. Is there a service issue at the moment?

thanks

Re: Loss of internet Freedom fibre WA3

Anonymous — Thu, 19 Jun 2025 13:17:58 GMT

Which router do you have and what colour is the light you mentioned above?

What lights are showing on the ONT?

Re: Loss of internet Freedom fibre WA3

mt123456 — Thu, 19 Jun 2025 13:20:34 GMT

The Alarm LED is red, Status LED flashes green occasionally, GE1 LED is green.

It did breifly go down earlier, then came back for about 5 mins, then has since been down for about 30 mins.

Thanks

Re: Loss of internet Freedom fibre WA3

fr8ys — Thu, 19 Jun 2025 13:21:21 GMT

Not that I can see from the service status dashboard.

Have you tried turning off the ONT box for 30 minutes to start a new session and a pinhole reset of the router? The latter eill set your personal settings back to their original values so if yiu have changed your internet password, this will need to be changed back.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Loss of internet Freedom fibre WA3

mt123456 — Thu, 19 Jun 2025 13:22:46 GMT

I have a netgear Orbi router.

The Alarm LED is red, Status LED flashes green occasionally, GE1 LED is green.

It did breifly go down earlier, then came back for about 5 mins, then has since been down for about 30 mins.

Thanks

Re: Loss of internet Freedom fibre WA3

mandisa1-TT — Thu, 19 Jun 2025 13:32:05 GMT

Hi there @mt123456 Kindly contact 03451720088 -
Voice - Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed They will put you through the freedom fibre team, to open a repair case for you. Thanks

Re: Loss of internet Freedom fibre WA3

mt123456 — Thu, 19 Jun 2025 13:44:26 GMT

This phone number did not allow me to speak to anyone, it just sent me a text message tha redirected here. Is there an alternative number that I can call freedom fibre on?

Re: Loss of internet Freedom fibre WA3

mandisa1-TT — Thu, 19 Jun 2025 13:52:06 GMT

They are currently experiencing a high call volume, please stay on the line, you will be directed to an agent as soon as one is available. We do not have an external number for the freedom fibre team.

Re: Loss of internet Freedom fibre WA3

mt123456 — Thu, 19 Jun 2025 14:10:36 GMT

I did finally get through, but the agent could not put me in touch with Freedom Fibre. They said they only deal with City Fibre and Openreach. They could not help me at all.

Re: Loss of internet Freedom fibre WA3

mandisa1-TT — Thu, 19 Jun 2025 14:25:02 GMT

I apologize for the inconvenience caused to you, the agent should have been able to transfer you, as there is transfer number on our directory. Alternatively please call in the Full fibre team: 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. They will assist you further. Thanks