topic Re: Internet Dropping Out Issues. in Full Fibre

Internet Dropping Out Issues.

RandyHuggins75 — Thu, 27 Mar 2025 16:08:53 GMT

Hi,

I’m hoping that someone here will be able to help me?

I have been dealing with intermittent internet dropouts since before Christmas, they happen 3-4 times a day, only lasting a few minutes or less before reconnecting again, before repeating the process again later on. The timings of these dropouts are random & do happen at some inconvenient times!

I thought the issue was my Wi-Fi signal until I noticed that it was also happening when I was using my main PC which is hardwired to the router. So I thought it might have been the router causing the issues.

I tried replacing the TalkTalk router with a spare router for a number of days to see if the router was the issue, it wasn’t.

The dropouts still occurred regardless of how many users were on my local network, even when I was the only one using it.

My next culprit was the white Openreach box...

I placed the white Openreach box where I could see the lights while using my main PC, this is where I noticed that all of the lights go out when the internet drops out, then the lights come back on as they usually do. I'm not sure if the device is powering down completely? Its not placed in a position where it would overheat, etc.

I have a feeling that I may have an issue with the white Openreach box?

Can anyone help?!!

Keith.

Re: Internet Dropping Out Issues.

Divsec — Thu, 27 Mar 2025 16:12:34 GMT

Hi @RandyHuggins75 nice diagnostics! your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

Re: Internet Dropping Out Issues.

Karl-TalkTalk — Fri, 28 Mar 2025 08:13:47 GMT

Line tests are detecting an issue and this will require an engineer, would you like to arrange this now ?

Thanks

Karl.

Re: Internet Dropping Out Issues.

RandyHuggins75 — Mon, 31 Mar 2025 16:11:06 GMT

Hi, sorry for not responding quickly.

Thank you for getting things arranged.

Kind Regards,

Keith.

Re: Internet Dropping Out Issues.

Debbie-TalkTalk — Tue, 01 Apr 2025 06:41:48 GMT

Hi @RandyHuggins75

Please can you provide your availability for an engineer visit? AM and PM.

Can you also confirm potential Engineer charges

Re: Internet Dropping Out Issues.

RandyHuggins75 — Wed, 02 Apr 2025 19:57:07 GMT

I'm available most afternoons but not this week.

I can confirm that potential charges may be levied.

Kind Regards,

Keith.

Re: Internet Dropping Out Issues.

Debbie-TalkTalk — Thu, 03 Apr 2025 06:42:19 GMT

Hi @RandyHuggins75

Would you like me to try and arrange the engineer visit for Monday 07/04 PM?

Re: Internet Dropping Out Issues.

RandyHuggins75 — Thu, 03 Apr 2025 11:52:39 GMT

Hi,

That will be fine.

Keith.

Re: Internet Dropping Out Issues.

Chris-TalkTalk — Thu, 03 Apr 2025 12:53:52 GMT

Hi Keith,

Just to confirm, are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Internet Dropping Out Issues.

RandyHuggins75 — Thu, 03 Apr 2025 15:09:23 GMT

Hi,

As far as I'm am aware, the phoneline appears okay-ish, although I believe it was a bit noisy around Christmas, when some guests using our phone mentioned the noise but nothing was said lately. We don't really use it as we have a hearing loss!

Keith.

Re: Internet Dropping Out Issues.

Chris-TalkTalk — Fri, 04 Apr 2025 06:22:33 GMT

Hi Keith,

I'll book the engineer now and get back to you with the details

Chris

Re: Internet Dropping Out Issues.

Chris-TalkTalk — Fri, 04 Apr 2025 07:55:44 GMT

I've booked the appointment for - April 07 2025, PM - please let us know how you get on

Chris

Re: Internet Dropping Out Issues.

RandyHuggins75 — Tue, 08 Apr 2025 18:25:58 GMT

Hi All,

Thank you for the help provided.

I had a very nice engineer pop in to look at my broadband yesterday afternoon.

He stated that there was a slight issue with my line but rectified it there & then.

He also said that the white Openreach box was old & would need replacing, he said that he would arrange for one to sent out to me. Not sure what the time-scale is for that.

One thing I have noted is that my download speed has dropped a bit, before the visit I was regularly getting 200+mbps but now I'm getting speeds that rarely go above 180mbps. (I know it's not the worst problem to have!)

Kind Regards,

Keith.

Re: Internet Dropping Out Issues.

Divsec — Tue, 08 Apr 2025 18:41:49 GMT

Hi great news, thanks for letting us know, I'll hazard a guess that the download performance will improve over the coming days.

Re: Internet Dropping Out Issues.

Debbie-TalkTalk — Wed, 09 Apr 2025 06:15:21 GMT

Hi @RandyHuggins75

I'm so glad to hear this.

The speed should start to increase again now the fault has been resolved.

If you do experience any further issues then please let us know.

Debbie

Re: Internet Dropping Out Issues.

Debbie-TalkTalk — Fri, 11 Apr 2025 07:26:01 GMT

Hi @RandyHuggins75

Just checking in to make sure everything is still working ok since your last post?

Re: Internet Dropping Out Issues.

RandyHuggins75 — Fri, 11 Apr 2025 14:52:21 GMT

Hi,

Everything is ok to a point, it's mainly the broadband drop out issues, but that will be down to the white Openreach box being on its way out!.

Do you have a rough idea of the timescale for the new Openreach box to be dispatched?

Thanks again for the help!

Kind Regards,

Keith.

Re: Internet Dropping Out Issues.

sabelo-TT — Fri, 11 Apr 2025 15:50:15 GMT

RandyHuggins75, thank you for providing feedback to us about this matter.

With regards to delivery timescale, we aim to deliver your equipment within 2 to 3 working days. However, if there are any unexpected delays, it may take up to 3 to 5 working days for your order to arrive.

Sabelo.

Re: Internet Dropping Out Issues.

RandyHuggins75 — Tue, 15 Apr 2025 16:06:48 GMT

Apologies for the slow response!

Okay, I'll hang on until next week, I'll let you know if it hasn't arrived.

Keith.

Re: Internet Dropping Out Issues.

Chris-TalkTalk — Wed, 16 Apr 2025 08:36:06 GMT

OK thanks Keith 🙂

Chris