topic Connected no Internet in Full Fibre

Connected no Internet

TobyStrang — Tue, 24 Jun 2025 01:03:22 GMT

All of a sudden Internet went down. Says connected no Internet. TalkTalk chat talked me through what I could do to solve the problem. Asked me to do the same thing 3 times over. Changed ethernet cable still not working. Every time I log into my account is says sorry can't show you this etc.

Anyone have the same problem before or currently going through this issue IG11 8 area

Re: Connected no Internet

Philile-TT — Tue, 24 Jun 2025 07:15:39 GMT

Hi there @TobyStrang Are you still experiencing the issue?

Re: Connected no Internet

TobyStrang — Tue, 24 Jun 2025 08:22:05 GMT

Yes still same issue occurring wifi connected with no Internet. Even my Eero box has turned red now before it was lit up white

Re: Connected no Internet

Philile-TT — Tue, 24 Jun 2025 08:27:01 GMT

Looks like a fault. Please contact the full fibre department using the details below:

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Re: Connected no Internet

Anonymous — Tue, 24 Jun 2025 10:58:13 GMT

What has happened to this forum members like me come here as a last resort after failing to get help from phone support and online chat and now all they get is the standard answer below, there used to be support staff here who would work through issues with customers to get t things fixed if you force them back onto phone support and online chat you are going to lose them.

"Looks like a fault. Please contact the full fibre department using the details below:

Contact Number: 03451720074"

Re: Connected no Internet

KeithFrench — Thu, 26 Jun 2025 10:37:08 GMT

Hi @Anonymous

With an eero having a red ligjht on, this does indeed mean that there is no internet access.

The new team currently do not have access to the Full Fibre systems, but this is being worked upon. Therefore, @Philile-TT post was 100% correct, the customer @TobyStrang needs to contact the full fibre helpdesk.

What is wrong with that advice?

Re: Connected no Internet

Gliwmaeden2 — Thu, 26 Jun 2025 10:47:13 GMT

@Anonymous, going back c 18 months or more, the old team did have to send customers with Full Fibre problems to the specialist team.

It took quite a while to build up training and expertise, so I think, to be realistic about this, expect a similar process. The range of issues that forum staff have to cover is already wide-ranging, so it will take time for them to acquire knowledge in every field.

As it is, some issues are never covered through the community these days - the mobile department is supported through Chat or phone agents, for example, not forum staff.

Re: Connected no Internet

Lorrainef — Thu, 26 Jun 2025 12:18:57 GMT

Hi DJI_Mini_3, we do have a new team on here but they are here to help also and have all the systems and support needed for them to do so. We're still responding and resolving things for people on here.

As with the other team there are some things we cannot support with, if that's the case we'll direct people to the best place to get help.