topic Re: Lack of connection from TalkTalk modem to ANYTHING!! in Full Fibre

Lack of connection from TalkTalk modem to ANYTHING!!

TheGlade — Mon, 23 Jun 2025 18:30:13 GMT

A talktalk engineer installed a modem last week while I was out. I have no telephone connection nowand my TV is still connected to my old Virgin Medai modem

Re: Lack of connection from TalkTalk modem to ANYTHING!!

Gliwmaeden2 — Mon, 23 Jun 2025 19:39:06 GMT

@TheGlade,

You've posted in the email section, but I'll move this thread to Full Fibre for attention from staff, as it appears to be an issue with the installation.

They'll be on here after c 8am in the morning.

You can also try to speak to the Full Fibre team directly through Chat or phoning during the day.

03451720074 after 9am.

Re: Lack of connection from TalkTalk modem to ANYTHING!!

Mandisa-TT — Tue, 24 Jun 2025 07:13:12 GMT

Hi @TheGlade we will need to run checks on your line, just to confirm your TalkTalk modem is not working and you are using your old provider's equipment at the moment?

Re: Lack of connection from TalkTalk modem to ANYTHING!!

TheGlade — Thu, 26 Jun 2025 17:48:43 GMT

I look forward to the arrival of your engineer. If he has ano problems connecting with me, use my mobile number *removed*

Re: Lack of connection from TalkTalk modem to ANYTHING!!

ferguson — Thu, 26 Jun 2025 17:52:58 GMT

@TheGlade

Best not to to post your mobile number in public, add it to your community profile here where only you and TalkTalk can see it.

Re: Lack of connection from TalkTalk modem to ANYTHING!!

kanya-TT — Fri, 27 Jun 2025 13:14:25 GMT

Hey there, @TheGlade. Can you confirm if an engineer was eventually booked for you. Kanya