topic Re: 4 days no internet ! in Full Fibre

4 days no internet !

hellzbellz — Sat, 28 Jun 2025 17:08:42 GMT

It is now over 4 days without internet . I cannot check and arrange my medical appointments, My home security doesnt work without it this is honestly infuriating .I reported it Wednesday,was told an engineer would be out Thursday ,noone came and they wasn't even on the street . I then got a text Thursday saying the fault was fixed although it wasn't. So I went back online and had to go all the through the same palava... Turn it on ...turn it off bla bla bla ,was then told it had been logged AGAIN and an engineer would come . I wasn't told when this would be but still I have no internet . 🤷🏻‍♀️ I am really unhappy about all of this . It took an hour each time I had to log the fault ,and repeat the same steps over and over and explain the issue over and over .

Can someone please tell me when the my internet is likely to be fixed as I'm losing the will to live at the thought of having to go back through the chat fault reporting again .

Re: 4 days no internet !

ferguson — Sat, 28 Jun 2025 17:14:25 GMT

I am sorry to see all that, unfortunately the support team here won't respond before Monday at the earliest. All I can suggest in the meantime is to persevere with the usual customer service channels directly.

Re: 4 days no internet !

Gliwmaeden2 — Sat, 28 Jun 2025 17:14:38 GMT

Sadly there's no staff support on here before Monday, @hellzbellz.

Re: 4 days no internet !

hellzbellz — Sat, 28 Jun 2025 17:15:17 GMT

🤬🤬😥😥😥😥😥

Re: 4 days no internet !

ferguson — Sat, 28 Jun 2025 17:17:18 GMT

Are there any lights showing on the ONT at all?

Re: 4 days no internet !

hellzbellz — Sat, 28 Jun 2025 17:46:18 GMT

Only power and Ethernet .they are green . The other 2 aren't lit atall

Re: 4 days no internet !

ferguson — Sat, 28 Jun 2025 19:47:46 GMT

OK, if you haven't tried this aready switch the ONT off at the mains for a full 30 minutes. Switch the router off at the same time. When you switch the ONT back on give it a few minutes to reset completely. If the lights do come back on then switch the router on also.

Re: 4 days no internet !

sabelo-TT — Mon, 30 Jun 2025 08:25:53 GMT

@hellzbellz, we do apologise for any difficulties that this may have caused to you. I will further investigate this matter on my end.

Re: 4 days no internet !

hellzbellz — Mon, 30 Jun 2025 11:31:28 GMT

Its almost a week now ,no sign of an engineer or a working internet connection ☹️

Re: 4 days no internet !

Anonymous — Mon, 30 Jun 2025 13:31:47 GMT

Did you try the suggestion in post #7?

Re: 4 days no internet !

hellzbellz — Mon, 30 Jun 2025 17:27:45 GMT

Yes I have several times. Nothing has changed . Someone wednesday told me an engineer would come Thursday they didn't , then Friday they told me an engineer would come they didn't ,and today again iv been told an engineer will come . After 15 years of being with Talktalk I think it might be time to leave .

Re: 4 days no internet !

ferguson — Mon, 30 Jun 2025 17:50:10 GMT

Ah, not good. Wait for a further response from the support team when they can hopefully check and advise what's going on.

Re: 4 days no internet !

angelique-TT — Tue, 01 Jul 2025 07:17:43 GMT

Good morning hellzbellz. We're sorry to hear this. I have looked into this and I can confirm that you will need to contact our full fibre team using the below contact details for further assistance :

03451720074

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Re: 4 days no internet !

hellzbellz — Tue, 01 Jul 2025 09:33:57 GMT

Again I spoke to someone yesterday,a new engineer appointment was booked for today at 1pm . I woke up to a text message from TT saying my problem is now fixed ,upon checking guess what .. no it's not been fixed . I can't even log on my account today as I keep getting some error. This is just infuriating now. Everytime It is marked as fixed it means I have to keep going through the same things on chat over and over as if it's a new fault.

Re: 4 days no internet !

angelique-TT — Tue, 01 Jul 2025 10:31:23 GMT

I am really sorry to hear that. For further assistance regarding your internet you need to contact the full fibre team as they are the dedicated team. Please confirm what happens when you try to log into my account, are you receiving any error message?

Re: 4 days no internet !

angelique-TT — Tue, 01 Jul 2025 10:41:09 GMT

I do see you are unhappy, I have sent you a private message. Please refer to your DM's.