topic Re: Faulty router in Full Fibre

Faulty router

TomLO1 — Tue, 01 Jul 2025 15:43:47 GMT

Hiya,

It seems my router has developed a fault a few days ago, wifi is working fine with no issues however all of the ethernet ports keep dropping out repeatedly as all my hardwired devices keep showing as disconnected/reconnected.

To check that its the router and not a wiring fault i've tried running some spare patch leads directly from the router ethernet ports to the devices that are normally hardwired and still having the same issue.

I suspect that the router is faulty and a replacement is needed, can this please be arranged?

Cheers

Tom

Re: Faulty router

sabelo-TT — Tue, 01 Jul 2025 16:02:15 GMT

Hello there @TomLO1, let me look into this matter for you. Before continuing any further, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Faulty router

TomLO1 — Wed, 02 Jul 2025 06:57:40 GMT

Hi @sabelo-TT personal profile now updated with account info.

Thanks

Re: Faulty router

siphosethu-TT — Wed, 02 Jul 2025 07:25:06 GMT

Thank you, please confirm if you are currently at home so we can get started right away. 😇

Re: Faulty router

TomLO1 — Wed, 02 Jul 2025 13:00:28 GMT

@siphosethu-TT Yes I am

Re: Faulty router

sabelo-TT — Wed, 02 Jul 2025 13:09:08 GMT

@TomLO1, thank you for this. We have further investigated the matter and have noticed that this will need the intervention of our Full Fibre specialist which I will strongly advise for you to get in touch with the team using 03451720074 Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed.

Thanks

Re: Faulty router

TomLO1 — Wed, 02 Jul 2025 16:25:09 GMT

Yeah, that wasnt really helpful to be honest, not on your part or the representative that I spoke with. More the fact that I am being told since the wifi works on the router (even though the ethernet ports dont) that I would have to replace the router at my own expense.

Unfortunately I wont be prepared to pay TT to replace a device that clearly is faulty (as in 50% of it works - how it can be classed as working with ports that dont work is beyond me) I'd rather put that money towards a proper gateway i.e. Ubiquiti and get rid of my phone rather than have another sub-standard router again (around 7 routers in 11 years with TT).

I presume that if I purchase a proper gateway it would work on your service or would you have to supply login credentials?

Thanks

Tom

Re: Faulty router

sabelo-TT — Wed, 02 Jul 2025 16:43:55 GMT

I do understand your concerns about this matter however since you are contracted to our Full Fibre plan, our Full Fibre specialists will be able to assist with this matter.