topic Re: Returns bag required. in Full Fibre

Returns bag required.

KeithFrench — Wed, 02 Jul 2025 09:44:39 GMT

Can someone please send me a returns bag for a router? Thanks.

Re: Returns bag required.

kanya-TT — Wed, 02 Jul 2025 09:47:31 GMT

Hey there, @KeithFrench. Do you have an equipment to return and was that because you've received something new from us?

Kanya

Re: Returns bag required.

KeithFrench — Wed, 02 Jul 2025 09:49:20 GMT

Hi @kanya-TT

Yes, the router replacement was all arranged with @Lorrainef. I just need to send the old one back.

Re: Returns bag required.

kanya-TT — Wed, 02 Jul 2025 09:59:58 GMT

Hey @KeithFrench. Thank you for confirming. I have also confirmed on my end as well. Please expect to receive your Returns Bag with the next three to two working days.

Kanya

Re: Returns bag required.

KeithFrench — Wed, 02 Jul 2025 10:01:25 GMT

Thanks.

Re: Returns bag required.

KeithFrench — Wed, 09 Jul 2025 14:48:12 GMT

Hi @kanya-TT

I still have not received the returns bag.

Re: Returns bag required.

kanya-TT — Wed, 09 Jul 2025 16:25:11 GMT

Hi Keith.

I don't understand how that has happened I would imagine by now the 2-3 working days has elapsed.

Kanya

Re: Returns bag required.

KeithFrench — Thu, 10 Jul 2025 09:54:41 GMT

Yes, that most definitely has elapsed now @kanya-TT

Re: Returns bag required.

siphosethu-TT — Thu, 10 Jul 2025 09:56:26 GMT

Hi there @KeithFrench, is the returns bag you are requesting for you or perhaps for a customer? Thanks

Re: Returns bag required.

KeithFrench — Thu, 10 Jul 2025 10:05:51 GMT

Hi @siphosethu-TT it is for me.

Re: Returns bag required.

siphosethu-TT — Thu, 10 Jul 2025 10:07:06 GMT

No worries, I'll just order it right away. Thanks 😇

Re: Returns bag required.

KeithFrench — Thu, 10 Jul 2025 10:07:42 GMT

Thanks very much @siphosethu-TT

Re: Returns bag required.

siphosethu-TT — Thu, 10 Jul 2025 10:15:16 GMT

@KeithFrench I sent you a message in private messages, please respond to it so I'm able to confirm the order. Thanks

Re: Returns bag required.

KeithFrench — Thu, 17 Jul 2025 10:41:41 GMT

Thanks, the bag arrived yesterday & later the same day, I posted the router back in it.