topic Re: I have a strong connection but my devices don’t connect to WiFi in Full Fibre

I have a strong connection but my devices don’t connect to WiFi

Nyma9699 — Fri, 04 Jul 2025 06:47:24 GMT

Hi, I have this problem since Wednesday morning. My router is working fine, checked the line, all good. But I can’t get online on my devices especially computers and mobiles. My Alexa works so as tv with YouTube but no Netflix. The devices connect to the WiFi as before but no internet . I work from home in healthcare and it is a very difficult situation for me. Help appreciated

Re: I have a strong connection but my devices don’t connect to WiFi

nomfezeko-TT — Fri, 04 Jul 2025 07:30:30 GMT

Hi there @Nyma9699, thank you for reaching out to us, I am sorry you are having issues with your services. I understand how frustrating it can be to experience internet connectivity issues, especially when you rely on it for work. We will have a check on your line to see what causes the issue and a resolution to it, please do confirm if we can start.

-Fez.

Re: I have a strong connection but my devices don’t connect to WiFi

Anonymous — Fri, 04 Jul 2025 16:16:22 GMT

What lights are on the ONT and modem

Have you tried turning the ONT and router off for minimum 30 minutes this is usually what is suggested.

Re: I have a strong connection but my devices don’t connect to WiFi

Nyma9699 — Fri, 04 Jul 2025 17:25:02 GMT

Thank you, it’s working now, without any intervention from my side.

Re: I have a strong connection but my devices don’t connect to WiFi

kanya-TT — Mon, 07 Jul 2025 07:19:46 GMT

Hey there, @Nyma9699. Please advise if you still need assistance.

Kanya

Re: I have a strong connection but my devices don’t connect to WiFi

Nyma9699 — Mon, 07 Jul 2025 07:32:43 GMT

Thank you it has now resolved.

Re: I have a strong connection but my devices don’t connect to WiFi

kanya-TT — Mon, 07 Jul 2025 07:36:05 GMT

Thank you @Nyma9699. Take care.

Kanya