topic Re: Internet only works after 8PM in Full Fibre

Internet only works after 8PM

bekarell — Tue, 15 Jul 2025 20:03:57 GMT

Hello

So my internet started to cut out for the past week and I have noticed that it only come back online after 8PM.

Does anyone know the issue?

Re: Internet only works after 8PM

KeithFrench — Tue, 15 Jul 2025 20:47:59 GMT

Which make/model of router do you have & how do you connect to it - wireless or wired (Ethernet)? What is the light on the router showing before & after this time?

Re: Internet only works after 8PM

bekarell — Wed, 16 Jul 2025 15:12:23 GMT

eero and black ont box connected with ethernet full fibre

when offline only showing power and flashing ethernet light

when online all lights are on

Re: Internet only works after 8PM

KeithFrench — Wed, 16 Jul 2025 15:14:53 GMT

This is very strange that it should be time-related. The TalkTalk support staff on this forum do not currently have access to the Full Fibre systems. Therefore, you will need to contact the Full Fibre Helpdesk on: 0345 172 0074.

Their opening hours are Monday-Friday 08:00 to 19:00, Saturday 09:00 to 18:00, Sunday: Closed.

Re: Internet only works after 8PM

nomfezeko-TT — Wed, 16 Jul 2025 15:19:07 GMT

Thank you for stepping in @KeithFrench, @bekarell, alternatively, you can use the chat link provided below:

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

-Fez.

Re: Internet only works after 8PM

bekarell — Wed, 16 Jul 2025 20:17:37 GMT

They are not able to help me, and also failing to arrange an engineer appointement.

Today also, internet has been down all day, just came back on after 8PM.

Re: Internet only works after 8PM

amahle-TT — Thu, 17 Jul 2025 07:20:42 GMT

Please try to call in and opt for an agent so they can be able to run checks and assist further, thanks.

Full Fibre Helpdesk on: 0345 172 0074.

Their opening hours are Monday-Friday 08:00 to 19:00, Saturday 09:00 to 18:00, Sunday: Closed

Re: Internet only works after 8PM

bekarell — Thu, 17 Jul 2025 17:05:55 GMT

Not working, cant get past the automatic responder on 0345 172 0074

Re: Internet only works after 8PM

bekarell — Thu, 17 Jul 2025 17:31:50 GMT

I phone and they told me that my account does not exist.

My account number is missing a digit, its a 9 digit instead of 10.

They told me they cant help me at all

Re: Internet only works after 8PM

sabelo-TT — Fri, 18 Jul 2025 07:11:15 GMT

@bekarell, kindly try getting in touch with the team via our LiveChat platform by simply accessing the following link. https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529