topic Re: No landline no internet in Full Fibre

No landline no internet

AndyF154! — Sun, 20 Jul 2025 12:46:32 GMT

I wish I hadn’t renewed our contract for 2 years , ended up with nothing .

Re: No landline no internet

fr8ys — Sun, 20 Jul 2025 12:55:02 GMT

Unfortunately Staff here do not have access to full fibre systems and usually suggest you contact the Full Fibre Helpdesk on: 0345 172 0074 for a resolution.

Closed Sundays though.

Re: No landline no internet

AndyF154! — Sun, 20 Jul 2025 13:00:50 GMT

Hi , I ve been to every department. Hours & hours on live chat , telephone & emailing . Shocking

Re: No landline no internet

fr8ys — Sun, 20 Jul 2025 13:14:22 GMT

I can appreciate your frustration, but phoning is your best bet for a resolution, or if you wish pursue an official complaint, the complaints procedure can be found in a link at the bottom of each web page.

Sorry but as mentioned, staff here don't have access to Full Fibre at the moment, so are unable to help.

Re: No landline no internet

Mandisa-TT — Mon, 21 Jul 2025 07:50:30 GMT

Hi @AndyF154! I want to sincerely apologize for the inconvenience you have experienced regarding the lack of landline and broadband services. I understand how frustrating this situation can be, and I appreciate your patience as we work to resolve your concerns.

Please rest assured that your complaint has been noted, and a callback has already been scheduled to address your issues in detail. You will be called today at 12h00.