topic Loss of email in Full Fibre

Loss of email

Elkiemoose1 — Mon, 21 Jul 2025 14:24:59 GMT

Hello, we have received an email to say that talktalk can no longer support our talktalk email addresses x3 without a cost as we are no longer talktalk customers. We have full fibre through talktalk and through no fault of our own talktalk was unable to change the account from original broadband to full fibre without changing the email address associated with the talktalk account. The email address registered on our fibre account is my husband’s email address. I would be grateful for any help on how to get this resolved. Thank you. Avril Main

Re: Loss of email

fr8ys — Mon, 21 Jul 2025 14:31:36 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Loss of email

nambuso-TT — Mon, 21 Jul 2025 14:46:19 GMT

Hi there @Elkiemoose1. I am very sorry for that. I can confirm that your account is still active and the communication that you received was sent in error and I will fill in a webform you so we can stop further comms related to this movement going your way. I will also send you a private message now as I require some account specific information from you in order to proceed.