topic Re: Phone Connection in Full Fibre

Phone Connection

Jaybie — Sat, 26 Jul 2025 14:13:40 GMT

I have just new fibre 150 VoIP installed by OpenReach along with the new router.

On the back of the router the phone socket is covered by a label saying "Digital Voice Use when instructed". Is there something else I need to do or can I just remove the label and plug in my phone.

The engineer did not remove my old landline so my phone is still plugged in the master socket. Seems to be working but is this connected to my old Fibre 65 and who is now responsible for it?

Thanks

Re: Phone Connection

fr8ys — Sat, 26 Jul 2025 14:26:47 GMT

When you signed up for 150, did you specifically ask for VOIP / Digital Voice and to retain your phone number?

Your phone connected to the old socket is connected to your old line and will cease to work once turned off.

If you did sign up for the phone, this should work once your copper line ceases and you will then need to plug it into the router.

Re: Phone Connection

Jaybie — Sat, 26 Jul 2025 15:49:25 GMT

Thank you for advice.

I have just this minute had an email from TalkTalk telling me my full fibre service is live and to plug in my home phone so all is good.

Re: Phone Connection

fr8ys — Sat, 26 Jul 2025 15:54:50 GMT

Good news.

Thanks for confirming all working.

Re: Phone Connection

nambuso-TT — Mon, 28 Jul 2025 07:31:45 GMT

Hi there

@fr8ys Thanks for the support:)

@Jaybie Thank you very much for letting us know that everything is working as it should, should you require any further assistance, please do not hesitate to contact us and we will assist you. Thanks

Goodbye!👋