topic Re: Still Waiting on a Go-Live Date. in Full Fibre

Still Waiting on a Go-Live Date.

DanM89 — Mon, 28 Jul 2025 12:14:16 GMT

Still waiting on a go-live date for my order that was placed in April 2025, originally the service was suppose to Go-Live on the 12th May.

I had been told to expect a call on the 14th July as to an update what was happening with my order, this never arrived. I have had to spend hours trying to get updates and it has got me precisely nowhere. Shockingly poor customer experience and service from TalkTalk.

Re: Still Waiting on a Go-Live Date.

siphosethu-TT — Mon, 28 Jul 2025 12:23:03 GMT

Hi there @DanM89, I'll just check that for you please bare with me. Thanks

Re: Still Waiting on a Go-Live Date.

siphosethu-TT — Mon, 28 Jul 2025 12:27:21 GMT

Hi there @DanM89, I've just checked, and your services seem to be disconnected. Please contact our order management team using the number below and they will assist you regarding the issue. Thanks

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

Re: Still Waiting on a Go-Live Date.

DanM89 — Mon, 28 Jul 2025 12:30:32 GMT

@siphosethu-TT

That will be the disconnected line from my previous address and I have been waiting to be connected at my new address since the 12th May. I placed the order for a home move on the 26th April.

Re: Still Waiting on a Go-Live Date.

siphosethu-TT — Mon, 28 Jul 2025 12:32:19 GMT

Please contact the number above so they can clarify what's happening with the order. Thanks

Re: Still Waiting on a Go-Live Date.

Gliwmaeden2 — Mon, 28 Jul 2025 12:34:27 GMT

@DanM89, do your community forum profile details show the new address?

Please update that area if necessary, and SAVE CHANGES.

I re-escalated your previous thread this morning, so I will just post the link here for staff to avoid duplication / confusion in the replies.

It's always better to follow up on the original thread for the same issue.

@siphosethu-TT, this was the ongoing topic:

https://community.talktalk.co.uk/t5/Full-Fibre/Full-Fibre-installation-PTW-Go-Live-Date-amp-Poor-Customer/td-p/3119883#M40410

Re: Still Waiting on a Go-Live Date.

DanM89 — Mon, 28 Jul 2025 12:37:50 GMT

@siphosethu-TT That number doesn't put me through to anyone. It is an automated service that asks a bunch of questions and then hangs up. Waste of my time.

What can you do to help me today please.

Re: Still Waiting on a Go-Live Date.

Gliwmaeden2 — Mon, 28 Jul 2025 12:39:52 GMT

As you have ordered Full Fibre, ring 03451 720074, @DanM89.

Re: Still Waiting on a Go-Live Date.

siphosethu-TT — Mon, 28 Jul 2025 12:41:21 GMT

You have to wait on the line to get passed to an agent, there is a que so please hang in there. The number I've provided also works for full fibre customers okay. Thanks

Re: Still Waiting on a Go-Live Date.

DanM89 — Mon, 28 Jul 2025 12:41:43 GMT

It is absolutely pointless, I originally tried that.

Re: Still Waiting on a Go-Live Date.

DanM89 — Mon, 28 Jul 2025 12:46:34 GMT

Waste of time it does the same thing, it does not let me reach an agent or the que.

Re: Still Waiting on a Go-Live Date.

siphosethu-TT — Mon, 28 Jul 2025 12:47:22 GMT

Please try again, or you can use the chat link below. Thanks

How to contact TalkTalk Broadband

Re: Still Waiting on a Go-Live Date.

DanM89 — Mon, 28 Jul 2025 12:49:15 GMT

I actually need to speak to the CEO complaints team as I was told last that they are dealing with the order , can you provide a way of contact them please.

Re: Still Waiting on a Go-Live Date.

siphosethu-TT — Mon, 28 Jul 2025 12:54:16 GMT

You'll have to call in on the same number I've provided to you, and you'll be directed afterwards. Thanks

Re: Still Waiting on a Go-Live Date.

DanM89 — Mon, 28 Jul 2025 12:59:48 GMT

Like I have tried to explain to you, The number get me nowhere and then hangs up.

Re: Still Waiting on a Go-Live Date.

Gliwmaeden2 — Mon, 28 Jul 2025 13:07:10 GMT

You'd have to use the Complaints Process linked at the foot of any Talktalk page, @DanM89.

Re: Still Waiting on a Go-Live Date.

DanM89 — Mon, 28 Jul 2025 13:09:28 GMT

@Gliwmaeden2 I have already done that too and I bet you can guess what the outcome of that was ................................................ NOTHING

Re: Still Waiting on a Go-Live Date.

siphosethu-TT — Mon, 28 Jul 2025 13:40:01 GMT

Please try the chat link. Thanks

Re: Still Waiting on a Go-Live Date.

DanM89 — Mon, 28 Jul 2025 14:54:34 GMT

@siphosethu-TT that link didn't take me to the team I asked you for. Thanks for being as unhelpful as always.

Re: Still Waiting on a Go-Live Date.

Gliwmaeden2 — Mon, 28 Jul 2025 15:39:52 GMT

A more general search on the internet will take you to current CEO contact information, @DanM89.

Or if you have a complaints manager they can arrange for a deadlock letter to be sent for the next stage with CISAS.