topic Re: Can I use a FAST 5464-2 for Voip in Full Fibre

Can I use a FAST 5464-2 for Voip

Redeel — Tue, 29 Jul 2025 09:04:45 GMT

I have been without my landline for nearly 4 weeks. TT sent me a Eero Router but despite numerous attempts to set it up, it will not connect to the internet. They also sent me a Digital Voice Adapter. The Technical Support Team have told me that I can use my existing router with the Digital Voice Adapter. When I connect the landline I get the message "Device not registered" This is the router that I have. Help please.I have connected the landline to the phone port via the Digital Voice Adapter

Re: Can I use a FAST 5464-2 for Voip

Gliwmaeden2 — Tue, 29 Jul 2025 09:13:31 GMT

Your phone should simply go into the slot for it at the back of the router, @Redeel.

The DVA only works in connection with the Eero.

If that doesn't work, you need to report back again.

Re: Can I use a FAST 5464-2 for Voip

nambuso-TT — Tue, 29 Jul 2025 09:17:31 GMT

Thanks for the advice @Gliwmaeden2

Re: Can I use a FAST 5464-2 for Voip

Redeel — Tue, 29 Jul 2025 09:21:41 GMT

Thanks for that. The problem is that I get conflicting messages from the TT Tech Support Team. Sometimes they say I don't need the DVA, sometimes they say I do. Also they say that if I am with City Fibre I need but if I'm with Openreach, I don't. I am with City Fibre. Would you believe that with this fault I have spoken to the Tech Support Team 31 times 😞

Re: Can I use a FAST 5464-2 for Voip

KeithFrench — Tue, 29 Jul 2025 10:36:28 GMT

If you log in to the 5464 @Redeel, you need to make sure that the phone is registered; otherwise, there may be a problem with the DV network on your account.

On the router, look at the initial dashboard area & go to the MyPhone panel, it should tell you there.

Re: Can I use a FAST 5464-2 for Voip

nambuso-TT — Wed, 30 Jul 2025 13:11:54 GMT

Thanks for advising @KeithFrench. Please let us know once you have checked @Redeel .