topic Full Fibre order in Full Fibre

Full Fibre order

ML444 — Tue, 29 Jul 2025 13:57:16 GMT

I had a optical fibre cable and new router installed on friday, worked for about 4 hours then switched off.

No internet for 4 days and every time i talk to someone i get told a different story. Called or used chat every day no one can tell me what the process is supposed to be or how long it will take?

Mark

Re: Full Fibre order

KeithFrench — Tue, 29 Jul 2025 14:09:45 GMT

I assume that this is a full fibre order? If so, the TalkTalk support staff on this forum do not currently have access to the Full Fibre systems. Therefore, you will need to contact the Full Fibre Helpdesk on: 0345 172 0074.

Their opening hours are Monday-Friday 08:00 to 19:00, Saturday 09:00 to 18:00, Sunday: Closed.

Re: Full Fibre order

ML444 — Tue, 29 Jul 2025 14:44:18 GMT

Thank you I have been trying for days I just seem to be fobbed off as soon as possible.