topic Re: Order Tracking in Full Fibre

Order Tracking

SteveB86 — Wed, 30 Jul 2025 08:17:16 GMT

I'm now on my forth date for my Full Fibre install (started back on 23th May 25) on the last Web Chat I was given a Order Tracking Reference number, but I can't find any page to enter it. Even checked on the Open Reach website but that just points be back to TalkTalk.

Any ideas where to find it?

Re: Order Tracking

siphosethu-TT — Wed, 30 Jul 2025 08:25:23 GMT

Hi there @SteveB86, please contact the order management team so they can check in on your order as it should have long complete by now. Thanks

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

Re: Order Tracking

SteveB86 — Wed, 30 Jul 2025 10:27:48 GMT

Thanks for the reply but I've done that 4 times (and 4 install dates) with a web chat (I have the transcripts) it was on the last one 21st July that I got the order number and the latest date. Which was for today!

Re: Order Tracking

siphosethu-TT — Wed, 30 Jul 2025 10:34:39 GMT

That's good, please let me know how it goes okay. Thanks 😇

Re: Order Tracking

SteveB86 — Wed, 30 Jul 2025 18:22:15 GMT

It didn't another no show! Open Reach again failed to turn up for the ground work. I've just about had enough of this, starting to consider swapping to another provider after years with Talk Talk.

Re: Order Tracking

siphosethu-TT — Thu, 31 Jul 2025 07:29:08 GMT

Allow me to check if there's any note, I'll find on the account explaining why okay. Thanks

Re: Order Tracking

siphosethu-TT — Thu, 31 Jul 2025 08:43:26 GMT

Looks like no note was left on the account so I'll need you to contact our order management team so they can give us answers okay. Thanks

Re: Order Tracking

SteveB86 — Fri, 01 Aug 2025 10:07:37 GMT

Hi Siphosethu, just to keep you in the loop, Just had another web chat this time with Aanchal no farther forward really other than my 6th "will all be completed by" date of the 7th Aug. I await with bated breath to see what happens, one thing I hate is incompetence from people who should know what they are doing, the saying "Can't organise a drink in a brewery" springs to mind!

If you have any influence over senior management can I ask you to push this completion date along, please. I've told them that if it is not all done by the 23rd Aug (3 months) I will start proceedings with the Communications Ombudsman.

Regards

Steve

Re: Order Tracking

kanya-TT — Fri, 01 Aug 2025 10:17:38 GMT

We apologize for this, to escalate this further seeing you are not happy with the outcomes at the moment with your order. You can use this link : Raising a complaint

Kanya