topic Re: Faulty Router in Full Fibre

Faulty Router

chris45 — Mon, 04 Aug 2025 07:51:38 GMT

I have full fibre 65 with a Sagemcom Router, version FAST 5464-2. T4.

It is clearly faulty and I think I need a replacement.

Over the past few years it has taken sometimes several hours for the flashing orange light to turn white after the power has been turned off. ( About three occasions)

Each time I reported this and spoke to a customer helpline and went through several checks but with no solution. Luckily the white light came on hours after my speaking to the assistant so I didn't need to take it further

Yesterday, I had a power cut but this time the router LED has not flashed white just orange even after over 15 hours.

I have completed all the normal attempts at a solution...

Eg power off 20 minutes, etc.

The internet is coming into the house as the ethernet cable from the white wall box works. Just no internet from the router.

A new router is, in my opinion, the only solution.

Thanks

Re: Faulty Router

KeithFrench — Mon, 04 Aug 2025 07:55:55 GMT

The TalkTalk support staff on this forum do not currently have access to the Full Fibre systems. Therefore, you will need to contact the Full Fibre Helpdesk on: 0345 172 0074.

Their opening hours are Monday-Friday 08:00 to 19:00, Saturday 09:00 to 18:00, Sunday: Closed.

Re: Faulty Router

chris45 — Mon, 04 Aug 2025 10:17:13 GMT

Thanks for the reply.

I'll give them a ring.

I'll post how I get on in case anyone's else has a similar problem.

Can't say I'm optimistic on previous experiences on the phone to talktalk.

Re: Faulty Router

chris45 — Mon, 04 Aug 2025 11:05:34 GMT

Phoned the number and told to communicate by text. Copied my post to the text and got transferred to technical. Copied the post message again and after a few exchanges if questions and answers was offered a new router. Took about 45 minutes so not bad service.