topic Re: Cancel upgrade and engineer visit in Full Fibre

Cancel upgrade and engineer visit

Finlay11 — Sat, 16 Aug 2025 09:06:53 GMT

Hi there.

Recently put through a upgrade for our home.

I've decided that I don't want the upgrade to the full fibre 500 I want to stick to fibre 65 as all these steps for the upgrade will interfere with the flat itself and I don't want that and therefore I need to cancel the upgrade and the engineer visit as I don't want anyone messing with the walls and stuff and I don't have the permission which I didn't think would be a problem but it is required apparently and I can't get it so there is another reason why I need this to go away and to stay on our current broadband package.

Re: Cancel upgrade and engineer visit

fr8ys — Sat, 16 Aug 2025 09:25:04 GMT

You would be best to phone and cancel this as staff are not back until monday and don't have access to Full Fibre systems.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Chat may be able to help.

If you wish to chat online, there is a link on this page together with details of opening hours

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Re: Cancel upgrade and engineer visit

Gliwmaeden2 — Sat, 16 Aug 2025 12:52:12 GMT

Moving this to the Full Fibre section, as you posted under "email", @Finlay11 .

But for anything to do with cancelling an order you definitely need to contact Talktalk directly yourself.