topic Re: FTTP install gone horribly wrong in Full Fibre

FTTP install gone horribly wrong

Redflag — Wed, 20 Aug 2025 13:51:30 GMT

Hi there is a member of the support team that can help me out please.

So far just under 20 hours of online chat and about 16 hrs on the phone and no resolution.

Transfer from TalkTalk Gfast system to FTTP.

I was promised my phone number would be transfered over to voip, but it has not. No one is capable of resolving this. I am paying for the FTTP service that was installed on the 8th of this month and I am paying for the Gfast.

Yes I now have two accounts.

No one will take ownership of this.

I would put my new account number into my profile to help but can't see where would be a good place.

Pretty pretty please.

Re: FTTP install gone horribly wrong

nomfezeko-TT — Wed, 20 Aug 2025 13:55:10 GMT

Hi there @Redflag , thank you for reaching out, I am so sorry for such experience, let me have a look into this on my end and check the account so I can see what went wrong and how we can rectify this for you.

Re: FTTP install gone horribly wrong

Redflag — Wed, 20 Aug 2025 14:01:54 GMT

Many thanks Do you want my new account number?

Re: FTTP install gone horribly wrong

Gliwmaeden2 — Wed, 20 Aug 2025 14:03:43 GMT

Put relevant extra information in Private Notes near the end of Personal Information in your profile area. SAVE CHANGES.

Re: FTTP install gone horribly wrong

nomfezeko-TT — Wed, 20 Aug 2025 14:04:39 GMT

Yes please, kindly add it on the private notes on your community profile. Do let me know once done so we can proceed.

Re: FTTP install gone horribly wrong

nomfezeko-TT — Wed, 20 Aug 2025 14:06:15 GMT

Thank you for providing this information, @Gliwmaeden2

Re: FTTP install gone horribly wrong

Redflag — Wed, 20 Aug 2025 14:23:06 GMT

It is done

Re: FTTP install gone horribly wrong

nomfezeko-TT — Wed, 20 Aug 2025 14:25:43 GMT

Thank you so much, please give me a moment as I check through the account.