topic Re: no wifi , how do you report a fault in Full Fibre

no wifi , how do you report a fault

Oddjob7 — Fri, 12 Sep 2025 07:12:49 GMT

How do you report a fault with your broadband connection

Re: no wifi , how do you report a fault

amahle-TT — Fri, 12 Sep 2025 07:25:38 GMT

Hi there @Oddjob7, thank you for reaching out. please confirm what issues are you having with your broadband, thanks.

Re: no wifi , how do you report a fault

davidl1 — Fri, 12 Sep 2025 07:38:58 GMT

In my experience it's best to contact the full fibre team by phone they are very good

Re: no wifi , how do you report a fault

Gliwmaeden2 — Fri, 12 Sep 2025 09:05:38 GMT

@Oddjob7, can you let us know which package you are on and which router you have, so that staff can take a look?

If you are on Full Fibre you can contact support on 03451 720074.

Fibre to the cabinet packages and ADSL copper only issues can be addressed through forum support.

If it's completely down, report the fault immediately on 03451 720088 as, if it takes more than a few days to resolve, automatic compensation covers complete loss of service faults. The days need to be counted after resolution of the issue.