topic Re: Hoew to delete non existent MY Account ( cancelled by TT due to technical glitch) in Full Fibre

Hoew to delete non existent MY Account ( cancelled by TT due to technical glitch)

fedup44 — Sat, 13 Sep 2025 13:10:58 GMT

TT cancelled my original account due to technical glitch. Now I have a different account number but I can't set up a new MY Account. How do I cancel MY Account and set up a new correct one?

Re: Hoew to delete non existent MY Account ( cancelled by TT due to technical glitch)

Gliwmaeden2 — Sat, 13 Sep 2025 13:14:29 GMT

You can wait for staff to simply remove the email details connected to the old My Account in order for you to use the same address again, @fedup44, or simply use a different email address to set up the new My Account.

You cannot use the same email address at the same time.

Staff will respond after the weekend.

Re: Hoew to delete non existent MY Account ( cancelled by TT due to technical glitch)

Philile-TT — Mon, 15 Sep 2025 08:16:25 GMT

Hi there @fedup44 what error are you getting when trying to register?

Re: Hoew to delete non existent MY Account ( cancelled by TT due to technical glitch)

fedup44 — Mon, 15 Sep 2025 08:34:40 GMT

I simply can't register under my existing ac number because MY ACCOUNT is registered under a different number with my existing email address and that number was cancelled by TT several weeks ago due to a technical glitch. I need the email and number on MY ACCOUNT to be removed so that I can re-register the correct number.

Re: Hoew to delete non existent MY Account ( cancelled by TT due to technical glitch)

Philile-TT — Mon, 15 Sep 2025 08:37:07 GMT

@fedup44 I will get back to you after some investigations. Thanks.