topic Re: Fibre 150 low download speed-beware in Full Fibre

Fibre 150 low download speed-beware

DEGSY541 — Wed, 17 Sep 2025 17:27:29 GMT

Engineer set it all up last Friday,new WiFi hub 3 connected,download speed below guaranteed minimum of 120mbps.I was getting 95!Spent 2 hours on phone with tech dept.but nothing sorted,so tech.support asked if I would like a Brightspark engineer to visit me and check system,he came today and checked everything and to no avail,then as he was leaving he said I'll check the ethernet cable fitted by openreach from their white ont.box to my router,it's about 1 metre long.It was changed and low and behold all ok.now--download speed now 152 Mbps !Looks as though wrong spec.cable or faulty one fitted I will be really annoyed if talk talk attempt to charge me,it's no fault down to me!

Re: Fibre 150 low download speed-beware

Philile-TT — Thu, 18 Sep 2025 07:05:07 GMT

Hi there @DEGSY541 I'm sorry to hear that you are having issues with your services. Please contact the full fibre help support desk as we are unable to assist on this platform.

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed.

Re: Fibre 150 low download speed-beware

DEGSY541 — Thu, 18 Sep 2025 09:05:39 GMT

Fault was sorted yesterday,by engineers visit--either faulty ethernet cable or wrong spec.

Re: Fibre 150 low download speed-beware

Philile-TT — Thu, 18 Sep 2025 09:06:54 GMT

Thank you for the update, it good to hear that it has been resolved.