topic Re: Nest in Full Fibre

Nest

Pbsbuk — Tue, 23 Sep 2025 17:33:10 GMT

My google mini has stopped working

I have done factory reset on the devices and rebooted the network with no luck.
I spoke to google support today who advised that it was a talk talk issue and that they had had 20 enquiries about the issue yesterday and another 10 so far today.

can anyone help please? Thanks

Re: Nest

fr8ys — Tue, 23 Sep 2025 17:38:59 GMT

@KeithFrench

For info.

Re: Nest

KeithFrench — Tue, 23 Sep 2025 21:07:32 GMT

Thanks for that @fr8ys.

Hi @Pbsbuk

I am investigating this issue currently. What make/model of TalkTalk router do you have? I am not suggesting that the fault is with your Google Minis, at the moment, I don't know.

I have found this on Google, which might have some relevance, or it might be a red herring. I have pasted below exactly from the first search result I came across:-

If your Google Home Mini fails to connect after the September 2025 update, try restarting your Wi-Fi router and the Google Home Mini itself. If the problem persists, check for a Google support thread on the Google Nest Help Center or the Pixel Help Center (for Pixel phones) for known issues or contact Google Support for assistance.

Troubleshooting steps:

Restart your router and the Google Home Mini:
Unplug your Wi-Fi router from its power source, wait about 30 seconds, and then plug it back in.

Reboot your speaker by unplugging it, waiting a few minutes, and plugging it back in.
Check your Wi-Fi network:
Ensure your mobile device is connected to the same Wi-Fi network you want to use for your Google Home Mini.
Use the Google Home app:
Open the Google Home app on your phone or tablet.

Tap the + icon, then select "Set up device".

Follow the on-screen instructions to connect to a new Wi-Fi network.
Report the issue to Google:
If you are still having trouble, visit the Google Nest Help Center or the Pixel Help Center to see if others have reported similar issues with the September 2025 updates.

You can also provide feedback to Google through the Google Home app by navigating to "Settings" and then "Help & feedback".

Re: Nest

Pbsbuk — Wed, 24 Sep 2025 04:29:35 GMT

Hi Keith,

I did try all of your suggestions before several times with no luck before I contacted google

i have an eero router but not sure of the spec?

thanks

Re: Nest

Mandisa-TT — Wed, 24 Sep 2025 07:33:47 GMT

Thank you for getting back to us @Pbsbuk, @KeithFrench will look into this for you when he gets a chase.

Re: Nest

KeithFrench — Wed, 24 Sep 2025 07:46:41 GMT

Thanks for that information, what version of Mini do you have?

I am sorry but I will not have any chance of getting back online until this afternoon now. Although I spend a lot of time on this forum, please bear in mind that I am a volunteer on here. So my availability cannot be guaranteed.

Re: Nest

Pbsbuk — Wed, 24 Sep 2025 07:55:07 GMT

2nd gen mini

Re: Nest

Mandisa-TT — Wed, 24 Sep 2025 07:55:38 GMT

For your continued engagement on the forum. I truly appreciate your willingness to assist, especially as a volunteer @KeithFrench. KeithFrench will be able to look at this later or alternatively you can contact our Full Fubre Team and they will be able to assist you with your query @Pbsbuk

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Another option is to use the below link to chat to our live chat advisors who are always ready to assist with your issue.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Nest

KeithFrench — Wed, 24 Sep 2025 12:31:03 GMT

Hi @Pbsbuk

Please can you answer these questions & obtain some screenshots for me to allow the collation of your problems to see what the common denominator is. If you have already provided me with any part of this information, then please ignore that question. Please PM this information to me (to protect your privacy):-

What version of Google Minis are you using?
What software update version is your Mini running (I appreciate that you may not be able to get this, if you cannot connect to the eero)?
What version of eeroOS are you running? In the eero app, go to Settings > Software Updates.
When was this eeroOS version installed? In the app, you may be able to get this information via Settings > Software Updates > Software Updates History and tap on the current version at the top. Alternatively, you may be able to see this via the Activity tab, tap the clock icon top right and scroll down through the Events.
With the Mini turned on & trying to connect, please can you go to Activity tab, tap the clock icon top right and scroll down through the Events to find where it connects or fails to connect. Please get me a screenshot of that page.
Does the Mini's app provide any information about why the unit failed to connect to the eero? Please get me a screenshot of this.

Thank you.

Re: Nest

Mandisa-TT — Wed, 24 Sep 2025 12:33:27 GMT

Thank you so much @KeithFrench for all your help.

Re: Nest

KeithFrench — Wed, 24 Sep 2025 15:15:40 GMT

Hi @Pbsbuk @Mandisa-TT

Thanks for the information. From the small extract of the eero's log, your Google-Nest-Mini connected OK to the eero today at 15:14 & disconnected at 15:17. It then connected again at 15:19 & disconnected at 15:27. In both cases, that was on the 5GHz band, which was using channel 36.

The issue would seem to be that, for some reason, your Google Mini connects OK to the eero but keeps disconnecting from it. If this were an isolated incident, I would suspect poor Wi-Fi coverage. However, whilst that might address one situation, it is very unlikely to be the case with the other two threads that I am dealing with.

When I hear back from the other two customers involved, if they show the same behaviour, you need to go back to Google support. Perhaps the question needs to be rephrased to Google along the lines of "why does it keep disconnecting?".

You can try speaking to Google support now if you want, or wait to see if the other two are the same.

Re: Nest

KeithFrench — Wed, 24 Sep 2025 15:43:48 GMT

Hi @Pbsbuk @Mandisa-TT

I have just had an unsolicited PM from another customer with the same issues. I have asked him to create his own thread. However, he supplied some screenshots showing the exact same problem, the Google Mini just keeps disconnecting. Why?

Re: Nest

Corrado_ — Wed, 24 Sep 2025 21:05:19 GMT

Hi, I had the same problem with my google nest audio speakers.

From advice in another website forum, I've managed to get mine to connect to WiFi by setting a custom DNS.

Go to settings > network settings > DNS > custom You want to add Primary: 8.8.8.8 Secondary: 8.8.4.4

If you don't have option to enable custom due to "Eero plus features", you just need to disable advanced security and ad blocking.

Re: Nest

fr8ys — Thu, 25 Sep 2025 07:10:31 GMT

@Corrado_

Thanks for the info. @KeithFrench will no doubt follow up with others who have the issue.

One point to remember though, is that if you use Home or Kid safe, then changing the DNS will mean these won't work as they require the TalkTalk DNS to do so.

Re: Nest

KeithFrench — Thu, 25 Sep 2025 08:38:23 GMT

That was to be my next point, but I didn't know what the Google Minis did once connected.

I will ask @Mandisa-TT to get this raised via her team leader to be passed over to TalkTalk's networks team as a TalkTalk DNS server issue.

Re: Nest

Pbsbuk — Thu, 25 Sep 2025 09:02:22 GMT

Hi.

i don’t seem to able to alter the dns

I disabled the security feature and the option to change dns wasn’t available

thanks for your help

Re: Nest

KeithFrench — Thu, 25 Sep 2025 09:37:57 GMT

Hi @Pbsbuk

Does the Google app allow you to configure the IP addressing manually, rather than via DHCP? If so, static IP addressing can be configured on it, which will allow you to set the Google DNS server addresses, just for this one device. The IP address chosen has to be carefully considered, though, as it must be outside of the eero's DHCP IP address range.

In the eero app, go to:-

Settings > Network Settings > DHCP & NAT

Then PM me a screenshot of the page, it must include the Lease range at the bottom.

Then I can advise on a safe IP address for you to use for the Mini.

Re: Nest

Pbsbuk — Thu, 25 Sep 2025 09:42:19 GMT

Hi Keith

I tried installing the device this morning with no success however I have just tried it again and it’s connected?

I didn’t do anything different from previous attempts so not sure how or why it’s connected

many thanks for your help I appreciate it

Re: Nest

skip_1oz — Thu, 25 Sep 2025 09:47:12 GMT

Here is how I fixed it:

I had the same issue which I've solved. Unsure if it's Eero or Google update that caused it.

In eero settings turn off advanced security. This fixes it.

I turned advanced security back on as I have young kids but this blocked my music again.

I added a site exception for Youtube.com as I use my speakers to stream music and then turned advanced security back on. All good.

Re: Nest

KeithFrench — Thu, 25 Sep 2025 09:50:16 GMT

Hi @Pbsbuk

If it has started working OK, then perhaps the TalkTalk DNS server issue has been resolved.