topic Re: Odd message from talktalk in Full Fibre

Odd message from talktalk

alanjc — Wed, 01 Oct 2025 18:57:13 GMT

Odd message from Talktalk welcoming me to full fibre whilst being with them for months

Re: Odd message from talktalk

fr8ys — Wed, 01 Oct 2025 21:47:44 GMT

Mnnn. I had a similar one a year or so after I signed up. Again not sure why ,vso checked there was nothing different and then deleted it.

Does yours show any changes to what you have signed up to?

Re: Odd message from talktalk

Philile-TT — Thu, 02 Oct 2025 07:57:41 GMT

@alanjc did you perhaps speak to any of the agents regarding an upgrade?

Re: Odd message from talktalk

alanjc — Thu, 02 Oct 2025 10:14:26 GMT

No, I had to change the mobile that I had with TalkTalk, for which they said would end later this month, so I took out a contract with Talkmobile instead. This had nothing to do with my going full fibre, which I stated happened a long time ago now, if my memory serves me right, towards the end of last year.

Re: Odd message from talktalk

alanjc — Thu, 02 Oct 2025 10:16:51 GMT

No! It seems like yours, I tried to reply, but couldn't all very odd.

Re: Odd message from talktalk

Philile-TT — Thu, 02 Oct 2025 10:17:56 GMT

Just to confirm you only have a mobile account with TalkTalk?

Re: Odd message from talktalk

alanjc — Thu, 02 Oct 2025 10:22:21 GMT

No, I have full fibre, been with them all the way through from being taken over, I go back to when it was free a long time ago, which makes the message all the more odd.

Re: Odd message from talktalk

Philile-TT — Thu, 02 Oct 2025 10:27:46 GMT

@alanjc there are no changes done on the account. Please send a screenshot of the message.

Re: Odd message from talktalk

alanjc — Thu, 02 Oct 2025 14:52:50 GMT

Image removed.

Re: Odd message from talktalk

Philile-TT — Thu, 02 Oct 2025 13:34:46 GMT

@alanjc I have checked your account and you have no pending offers however I do not want to say you should disregard that message as we are not full fibre equipped, can I please ask that you contact the full fibre team using the number 03451720074 during these operating hours Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed.

Re: Odd message from talktalk

alanjc — Thu, 02 Oct 2025 13:37:22 GMT

I have a 2-year deal ending on June 26th 2026 and if they put it up to £40 plus, I will be of.

Re: Odd message from talktalk

fr8ys — Thu, 02 Oct 2025 13:37:39 GMT

@alanjc was your mobile one of the initial free SIM ones that was offered to customers and them amended to £3 a month?

This initially formed part of your package and now you've moved to Talk mobile it may be that the removal of that has triggered the email as a deletion from your package.

Re: Odd message from talktalk

Philile-TT — Thu, 02 Oct 2025 13:38:49 GMT

@alanjc Please call them however as per to my investigation there is no pending offers.

Re: Odd message from talktalk

ferguson — Thu, 02 Oct 2025 13:43:45 GMT

Good shout @fr8ys, I have found in the past that a seemingly unrelated transaction e.g. changing a phone add-on can trigger such a message.

Re: Odd message from talktalk

Gliwmaeden2 — Thu, 02 Oct 2025 14:56:17 GMT

@alanjc, I have removed the image you posted as it displayed your account number in full - so it was highly likely to be a genuine Talktalk message as it also addressed you by name.

Remember to only put such information in a PM to staff or redact personal information before posting on the public thread.

Re: Odd message from talktalk

alanjc — Thu, 02 Oct 2025 15:41:08 GMT

Thanks for the support. I have had their £5 per month SIM and was informed it is ending, so I have just changed to Talkmobile's £8+ offer, which looked like a good deal.

Re: Odd message from talktalk

alanjc — Thu, 02 Oct 2025 15:43:29 GMT

Thank you for "that" I forgot!!!! senile moment.

Re: Odd message from talktalk

alanjc — Thu, 02 Oct 2025 15:48:17 GMT

I want to thank all for putting my "mind" at rest! It is so confusing when one receives such messages. Again thanks to you all for doing a great job.

Re: Odd message from talktalk

Philile-TT — Thu, 02 Oct 2025 15:54:22 GMT

@alanjc you are welcome.