topic Re: Error 403 forbidden error when trying to access TT My Account in Full Fibre

Error 403 forbidden error when trying to access TT My Account

Gwm-82 — Thu, 09 Oct 2025 21:10:44 GMT

I’m getting this 403 forbidden error when trying to access my TT account on my iPhone. In fact, it seems to happen when trying to access talktalk.co.uk in general.

I’m not having any problems on any other websites.

Thinking about it, I think it started after I tried to run a speed test a few days ago (via my iPhone). The test didn’t work and I think I’ve been getting the 403 error ever since.

Re: Error 403 forbidden error when trying to access TT My Account

Gliwmaeden2 — Thu, 09 Oct 2025 22:09:13 GMT

Clear the cache on the phone. It's also worth trying an alternative browser, @Gwm-82.

It might help if you leave the router switched off for at least 30 minutes. Then it will start with a new session and you could try signing into My Account again.

Re: Error 403 forbidden error when trying to access TT My Account

mandisa1-TT — Fri, 10 Oct 2025 08:01:30 GMT

Thank you so much for the support @Gliwmaeden2
Hi there @Gwm-82 The information provided by @Gliwmaeden2 is correct, kindly let us know should you require further assistance

Re: Error 403 forbidden error when trying to access TT My Account

Gwm-82 — Fri, 10 Oct 2025 09:57:19 GMT

Thanks both, problem resolved.

Clearing cache didn’t work immediately but left it half an hour or so and seems OK now.

Re: Error 403 forbidden error when trying to access TT My Account

mandisa1-TT — Fri, 10 Oct 2025 09:59:30 GMT

Thank you so much for updating us the problem is now resolved @Gwm-82 🙂
Enjoy the rest of your day and take care:)