topic Re: Open reach engineer in Full Fibre

Open reach engineer

jedi38 — Thu, 09 Oct 2025 19:58:42 GMT

What does it mean when you go to book an open reach engineer and it say request submitted, does that mean an engineer will turn up, how do you know if it is confirmed?

Re: Open reach engineer

Divsec — Fri, 10 Oct 2025 07:11:06 GMT

Hi @jedi38 I would expect a subsequent text or message advising your request accepted and a time and date for the engineer visit.

Your post has been escalated and you should hear from a tt rep shortly..

Re: Open reach engineer

mandisa1-TT — Fri, 10 Oct 2025 08:08:09 GMT

Thank you so much for the support @Divsec 🙂

Hi there @jedi38 I will look this up for you

Re: Open reach engineer

mandisa1-TT — Fri, 10 Oct 2025 08:15:32 GMT

Looking into the account based on the line checks you have completed an engineer is required. I have resumed the repair case for you so i can proceed to finalizing the engineer appointment. The earliest available date in 11/10/2025 will this be okay with you?

Re: Open reach engineer

jedi38 — Fri, 10 Oct 2025 08:51:39 GMT

Hi mandisa tt

that would be brilliant.

thank you

Re: Open reach engineer

mandisa1-TT — Fri, 10 Oct 2025 08:53:34 GMT

You are most welcome:)
Would you prefer AM or PM slot?

Re: Open reach engineer

jedi38 — Fri, 10 Oct 2025 08:56:03 GMT

Pm slot would be nice

Re: Open reach engineer

mandisa1-TT — Fri, 10 Oct 2025 08:59:40 GMT

Awesome. Please note the PM slot is between 13:00 - 18:00.

Re: Open reach engineer

mandisa1-TT — Fri, 10 Oct 2025 08:58:25 GMT

Please make sure you are home or someone over 18 is at home:)

Re: Open reach engineer

jedi38 — Fri, 10 Oct 2025 09:00:21 GMT

Noted

Re: Open reach engineer

jedi38 — Fri, 10 Oct 2025 09:01:00 GMT

Absolutely,

thank you once again

Re: Open reach engineer

mandisa1-TT — Fri, 10 Oct 2025 09:02:29 GMT

You are most welcome @jedi38
Reservation of Openreach appointment successful. Reserved appointment slot : October 11 2025,PM

Have a beautiful day and take care:)