topic Re: No internet in Full Fibre

No internet

Phillip8 — Mon, 13 Oct 2025 08:28:26 GMT

No internet connection

Re: No internet

siphosethu-TT — Mon, 13 Oct 2025 09:47:42 GMT

Hi there @Phillip8, please allow me to have this looked into for you. Please confirm if you are currently at home. Thanks

Re: No internet

Phillip8 — Mon, 13 Oct 2025 10:14:21 GMT

Yes I am

Re: No internet

Phillip8 — Mon, 13 Oct 2025 10:16:21 GMT

Yes I am at home

Re: No internet

siphosethu-TT — Mon, 13 Oct 2025 10:37:07 GMT

Thank you for confirming, hence you on a full fibre package I'll need you to contact our full fibre team so they can have this resolved for you as soon as possible. Thanks

03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

Re: No internet

Phillip8 — Mon, 13 Oct 2025 10:48:30 GMT

I have been informed that there is a open reach problem on my line and this needs looking into

can you tell me if there is any updates

Re: No internet

Phillip8 — Mon, 13 Oct 2025 10:50:40 GMT

The phone number you have given does not let me speak to a real person only sends me a text message

Re: No internet

siphosethu-TT — Mon, 13 Oct 2025 11:05:56 GMT

You can use the link below for updates if we're having any outages.

Service Status | TalkTalk Help & Support

Re: No internet

siphosethu-TT — Mon, 13 Oct 2025 11:08:58 GMT

Please note that as soon as you call in because of the queue the bot will offer chat if you don't want to wait on the line, if you wait on the line, you do get passed on to an available agent. I also provided a chat link for you above. Thanks