topic Re: Callsafe disappeared from my account after exactly the same contract renewal took place in Full Fibre

Callsafe disappeared from my account after exactly the same contract renewal took place

Padger — Thu, 23 Oct 2025 16:29:25 GMT

O.k. So am having problems with no callsafe on my account.

A lot of info suggests its due to Voip and FTTP fibre changeover ( respectfully Talktalk teams as well)

I would like to suggest it definately and categorically cannot be.

The reason being I went live with FTTP 150 mbs and VOIP telephone calls over 18 months ago. And Callsafe worked perfectly fine from then and was showing and accessible in My Account and usable (ability to add and block nos)

Contract run out and since taking a new 24 month contract of exactly the same FTTP 150mbs and Voip calls last month (Sept 2025)

The Callsafe has disappeared from my account. So it cannot be the FTTP or VOIP!!

So it has to be something that takes place on the new contract update to the TalkTalk site.

So I would suggest there is a bug causing a confliction when contracts are updated.

Comments??? TalkTalk support team welcome.

Please feed back to website developers

Re: Callsafe disappeared from my account after exactly the same contract renewal took place

Billx — Thu, 23 Oct 2025 19:45:02 GMT

Hi, @Padger

Please go here, https://community.talktalk.co.uk/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&filter=includeTkbs&include_tkbs=true&q=callsafe

At the top of the page, you will see that Callsafe has been withdrawn by TalkTalk in July.

That's about the only place that the announcement of the withdrawal is visible (even though they have lots of new articles on it).

Re: Callsafe disappeared from my account after exactly the same contract renewal took place

Gliwmaeden2 — Thu, 23 Oct 2025 20:04:19 GMT

I was looking for this announcement as it affected someone else recently, @Billx.

Infuriating that when you click through the items on that page, we just get given information about how Callsafe works, regardless of the fact that it's not available for new contracts. Will see if this can get tidied up a bit.

Well spotted!

Re: Callsafe disappeared from my account after exactly the same contract renewal took place

Padger — Thu, 23 Oct 2025 21:41:40 GMT

Not available for new customers I was told. Not new contracts. Old customers taking out new contracts retain it

Re: Callsafe disappeared from my account after exactly the same contract renewal took place

Gliwmaeden2 — Fri, 24 Oct 2025 07:08:33 GMT

It certainly needs clarification, @Padger.

I've asked staff to take a look at the wording.

Re: Callsafe disappeared from my account after exactly the same contract renewal took place

Padger — Fri, 24 Oct 2025 07:29:28 GMT

Also caller ID is also not working

Re: Callsafe disappeared from my account after exactly the same contract renewal took place

amahle-TT — Fri, 24 Oct 2025 07:54:58 GMT

Hi there, kindly contact our full fibre team and they will be able to assist you further:

03451720074
Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Re: Callsafe disappeared from my account after exactly the same contract renewal took place

Padger — Tue, 28 Oct 2025 08:50:05 GMT

Hi thankyou caller id sorted via phone no given

Re: Callsafe disappeared from my account after exactly the same contract renewal took place

amahle-TT — Tue, 28 Oct 2025 08:56:00 GMT

Thank you for letting us know, should you encounter any issues with it please do not hesitate to reach out to our full fibre team.

Have a good day and take care:).

Re: Callsafe disappeared from my account after exactly the same contract renewal took place

Padger — Tue, 28 Oct 2025 08:57:34 GMT

But Call safe accessibility on my account remains not available

Re: Callsafe disappeared from my account after exactly the same contract renewal took place

Mandisa-TT — Tue, 28 Oct 2025 09:06:05 GMT

I completely understand, you will need to contact our Full Fibre Team and they will be able to assist you.

03451720074
Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Another option is to use the below link to chat to our live chat advisors who are always ready to assist with your issue.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529