topic Re: Firmware update request in Full Fibre

Firmware update request

dansoper — Fri, 31 Oct 2025 21:28:24 GMT

Hi,

I have a EchoLife DG8041W Home Gateway router. We occasionally lose connection, and having looked into the logs, I see:

1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

My software version is v1.05t, and, looking at other posts (like this one: https://community.talktalk.co.uk/t5/Broadband/EchoLife-DG8041W/td-p/2931612) I believe this might be fixed with a firmware update. Is this something that I can arrange through here?

Thanks,

Dan

Re: Firmware update request

Gliwmaeden2 — Fri, 31 Oct 2025 21:31:44 GMT

It's no longer being updated through Talktalk support, @dansoper.

Try for a replacement router, if it's not functioning properly - so a Sagemcom.

If it's functioning fine, you need to wait till you're less than 4 months from the end of your contract, and renew, to get it replaced - or pay £80.

Re: Firmware update request

dansoper — Fri, 31 Oct 2025 21:36:23 GMT

Thanks, @Gliwmaeden2.

It's definitely not functioning correctly; the router has restarted twice this evening. It's a shame that they're not providing this firmware upgrade: if it could fix the issue, it's not helping the environment to merely replace it!

Re: Firmware update request

ferguson — Fri, 31 Oct 2025 22:03:29 GMT

As the kernel panic issue can longer be fixed because your router is no longer supported, then I do hope that TalkTalk will see fit to provide a replacement without charge. You could try your luck with customer services directly over the weekend, otherwise wait until the support team here pick this up when they are back online on Monday.

Re: Firmware update request

Philile-TT — Mon, 03 Nov 2025 07:11:33 GMT

Hi there @dansoper did you contact the customer services team over the weekend, or you still need assistance with this?

Re: Firmware update request

dansoper — Mon, 03 Nov 2025 07:57:48 GMT

Hi Phili,

Thanks. No, I didn’t contact customer service over the weekend, so I’d be grateful for whatever help you can give.

Dan

Re: Firmware update request

Philile-TT — Mon, 03 Nov 2025 07:59:16 GMT

I will have to conduct a diagnostics test, are you currently at home where the TalkTalk services are installed?

Re: Firmware update request

dansoper — Mon, 03 Nov 2025 08:00:11 GMT

Yes.

Re: Firmware update request

Philile-TT — Mon, 03 Nov 2025 08:01:46 GMT

Thank you for confirming that, please bear with me.

Re: Firmware update request

dansoper — Mon, 03 Nov 2025 08:11:51 GMT

Thank you. I should have been clearer: I’m home right now but leaving for work quite soon! (10 mins).

Re: Firmware update request

Philile-TT — Mon, 03 Nov 2025 08:15:27 GMT

I have checked your account, and I can see that you have full fibre connection, please contact the full fibre team using the contact details below.

Contact Number: 03451720074

Opening Hours:

Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed.