topic Service and broadband lights off in Full Fibre

Service and broadband lights off

RoryMS1 — Sun, 09 Nov 2025 11:09:31 GMT

I've had no connection, and the black box has had the broadband and service lights off since 7pm last night.

I chatted with the virtual assistant who was no help and couldn't connect me to a real person, and I'm struggling to find any other way to contact customer services of any kind.

Any help would be appreciated as I have to work.

Re: Service and broadband lights off

Gliwmaeden2 — Sun, 09 Nov 2025 11:42:21 GMT

Chat support is live just now, @RoryMS1, but all support is limited to mostly daytime hours advertised here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

Staff will respond during the day after the weekend, but are likely to point you in the direction of phoning 03451 720074 for Full Fibre support - and that doesn't open up before Monday 9am, I am sorry to say.

Re: Service and broadband lights off

RoryMS1 — Sun, 09 Nov 2025 11:46:42 GMT

Yeah, thank you.

I tried the live chat and it told me it was connecting me to an engineer and then immediately told me no engineers were available, then closed the chat

Re: Service and broadband lights off

amahle-TT — Mon, 10 Nov 2025 07:29:49 GMT

Hi there @RoryMS1, we are sorry to hear this. Please confirm if you are still experiencing the issue?