Some errors in the Help Articles

Billx — Mon, 24 Nov 2025 14:28:31 GMT

In the article, 'How to use HomeSafe', at https://help-centre.talktalk.co.uk/Broadband/Security/How_to_use_HomeSafe ,

in the section, 'Scam Protection' --> 'How do I turn Scam Protection Off?',

incorrect instructions are given.

It says, to turn Scam Protection Off:

Log into MyAccount
Select Offers & Upgrades from the navigation menu
Select My Packages & Upgrades from the dropdown menu
Select My Security Settings
In the HomeSafe section, Select OFF and confirm when you see the pop-up window

It should say, to turn Scam Protection Off

Log into MyAccount
Select Packages & Upgrades from the navigation menu (NOT Offers & Upgrades)
Select My Package and services from the dropdown menu
Select My security settings
In the Scam Protection section of Homesafe, Select OFF and confirm when you see the pop- up window

A quicker route is,

Log into MyAccount (This takes one to MyAccount Dashboard)
Scroll down
Select Manage your Wi-Fi security
In the Scam Protection section of Homesafe, Select OFF and confirm when you see the pop-up window

It is a similar case, in the article,

https://help-centre.talktalk.co.uk/Telephone/Telephone_Add_ons_and_settings/Using_Selective_call_rejection_Last_Caller_Barring

where it says, under 'Activating selective call rejection',

Login to MyAccount
Choose Networks & Connections from the navigation menu then My Telephone Settings
Tick the box next to Last Caller Barring
Save your changes by selecting the Update button at the bottom of the page

To get started, log into MyAccount
Choose Networks & Connections from the navigation menu then My Telephone Settings
Choose; Manage home phone Boosts
Tick the box next to Last Caller Barring
Save your changes by selecting the Update button at the bottom of the page

Inexplicably, it gives the wrong instructions, twice.

In order to activate selective call rejection, one first has to get to the right webpage,

https://myaccount.talktalk.co.uk/myservices/myservices/view

To get to the right page:

Log in to MyAccount
click/tap on your avatar
click/tap Profile & Settings (NOT Networks & Connections')
click/tap My Telephone Settings

This brings one to right screen: 'https://myaccount.talktalk.co.uk/myservices/myservices/view'

where one can tick/untick the 'Last Caller Barring' box and then the Update button.

As these are important links,

Please, could these be flagged, and be amended?

Thank you

Re: Some errors in the Help Articles

siphosethu-TT — Mon, 24 Nov 2025 16:58:06 GMT

Hi @Billx, I'll flag that with the team okay. Thanks

Re: Some errors in the Help Articles

Billx — Mon, 24 Nov 2025 17:58:13 GMT

Oh, Thanks @siphosethu-TT

Re: Some errors in the Help Articles

Billx — Mon, 24 Nov 2025 18:42:50 GMT

The other thing I forgot to mention, is that Talktalk should avoid using a million different versions of a link, to the same target webpage. just because their programmers can do it.

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Some errors in the Help Articles

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