topic Re: Digital voice app is not available - any alternative? in Full Fibre

Digital voice app is not available - any alternative?

cfpg02 — Fri, 28 Nov 2025 21:51:17 GMT

Hi all.

Belatedly I went to try and set up the digital voice app so I could get incoming landline calls on my iPhone. But since October it's no longer available. I can download it but Talk Talk won't let me create an account / password.

Are there any suggestions for alternatives or how to get round this issue?

TIA

Re: Digital voice app is not available - any alternative?

ferguson — Fri, 28 Nov 2025 22:03:59 GMT

Simple answer: no.

Re: Digital voice app is not available - any alternative?

Gliwmaeden2 — Fri, 28 Nov 2025 22:34:21 GMT

@cfpg02, their advice page was updated on 29th October:

https://help-centre.talktalk.co.uk/Telephone/Telephone_Add_ons_and_settings/TalkTalk_Digital_Voice_App

Re: Digital voice app is not available - any alternative?

Philile-TT — Mon, 01 Dec 2025 07:13:12 GMT

Hi there @cfpg02 I am sorry to hear that you could not be able to get the voice app as @ferguson has mentioned there is no other way. @Gliwmaeden2 thank you providing detailed information.

Re: Digital voice app is not available - any alternative?

cfpg02 — Mon, 01 Dec 2025 18:08:53 GMT

@Philile-TT

This seems totally unfair. Had I registered earlier I would be able to use the app, as I'm sure many talk talk customers do. I pay for the same service as them but cannot now use the app and receive the same service. How can talk talk justify providing a service to some customers but not others? This is unacceptable.

I think I'll have to complain to the regulator.

Re: Digital voice app is not available - any alternative?

ferguson — Mon, 01 Dec 2025 18:14:25 GMT

It is not a regulated service.

Re: Digital voice app is not available - any alternative?

cfpg02 — Mon, 01 Dec 2025 19:40:56 GMT

@ferguson

Then I seem to have no way forward. It is perverse that TT can offer this to some while denying it to others and there is no effective way of challenging and changing that strange situation.

Re: Digital voice app is not available - any alternative?

ferguson — Mon, 01 Dec 2025 22:00:25 GMT

Products come and go I'm afraid. I imagine TalkTalk made a business decision that this was no longer worth supporting.

Re: Digital voice app is not available - any alternative?

Philile-TT — Tue, 02 Dec 2025 07:11:17 GMT

@cfpg02 I'm really sorry and if there was a way we would assist. @ferguson Thank you for the support.