topic Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3 in Full Fibre

'My Account' not showing connected devices after switchover to WiFi Hub 3

aa2000 — Wed, 03 Dec 2025 07:16:23 GMT

I'm an existing Full Fibre 150 VOIP customer connected via Openreach. Yesterday I switched my router over from a WiFi Hub 2 to a Wifi Hub 3. Although the new router appears to be working correctly and is showing my connected devices, when I go into 'My Account' to check 'My connection' just over 18 hours later, it's stating "No Connected devices". Is this normal and will that section eventually show correct connected devices data and actual speeds?

Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3

siphosethu-TT — Wed, 03 Dec 2025 07:20:32 GMT

Hi there @aa2000, as your router is working perfectly, I don't think there's anything you need to worry about. I have provided a link containing information on the wifi hub 3 though okay.

Wi-Fi Hub 3

Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3

aa2000 — Wed, 03 Dec 2025 07:25:27 GMT

Thanks @siphosethu-TT but I would like to know why 'My Account' / 'My Connection' appears not to be working correctly?

Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3

siphosethu-TT — Wed, 03 Dec 2025 07:35:03 GMT

Please note that a few changes have been made, I'll just investigate for you and get the information for you.

Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3

Gliwmaeden2 — Wed, 03 Dec 2025 08:02:42 GMT

@aa2000, there often are anomalies that clear up and recur with My Account.

I've also found that the reverse can happen: My Account / Connection showing which devices are connected but the router itself showing none, despite my running the test from at least one of the devices that is connected at the time.... !

Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3

siphosethu-TT — Wed, 03 Dec 2025 08:10:22 GMT

I'll just investigate, get information on this and get back y'all. Thanks

Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3

siphosethu-TT — Wed, 03 Dec 2025 08:22:18 GMT

Please use the link below and confirm if it's still not allowing.

Why is my TalkTalk router light flashing orange?

Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3

Gliwmaeden2 — Wed, 03 Dec 2025 08:42:35 GMT

@siphosethu-TT, I don't think it's particularly a router fault that @aa2000 is complaining about but more the facility [also accessible simply via Service Status Dashboard] in My Connection which is supposed to display all devices communicating with the router:

Then My Devices are listed at the bottom of this page, when it works:

Mine currently are listed correctly there. Sometimes the anomaly shows up in the router's own list of devices (so logged in using 192.168.1.1 etc) where the device area may be completely blank, and is obviously an error of some sort.

@aa2000, can you see your devices listed in the router?

Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3

aa2000 — Wed, 03 Dec 2025 08:41:41 GMT

@siphosethu-TT My router is correctly showing a White light and has been since I connected it yesterday. Just checked again and 'My Account / My Home Connection is still showing 'No connected devices'.

Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3

aa2000 — Wed, 03 Dec 2025 08:51:25 GMT

Yes @Gliwmaeden2 I CAN see the connected devices listed in the router.

Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3

siphosethu-TT — Wed, 03 Dec 2025 08:58:56 GMT

Thank you so much for the support @Gliwmaeden2

Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3

Gliwmaeden2 — Wed, 03 Dec 2025 09:04:42 GMT

So it's just My Connection having one of its frequent wobbles, @aa2000.

It only really matters if you have any worries about unrecognised devices showing up listed (they should remain listed for a full week after using the service) etc. As long as you can see a list in either the router or My Connection you are able to keep an eye on things.

Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3

siphosethu-TT — Wed, 03 Dec 2025 09:15:04 GMT

@aa2000 what @Gliwmaeden2 just said is correct, please take the above advise into note. Thanks

Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3

aa2000 — Wed, 03 Dec 2025 09:26:04 GMT

Thanks both but nevertheless disappointing as I've always previously been able to get confirmation of connected devices and speed reassurance in My Account. Now all I get is this...

Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3

siphosethu-TT — Wed, 03 Dec 2025 09:28:52 GMT

I'm really sorry about that, it is being looked into as updates are being done in my account. For now, please use the available method till further notice. Thanks

Re: 'My Account' not showing connected devices after switchover to WiFi Hub 3

ferguson — Wed, 03 Dec 2025 16:04:27 GMT

Regrettably, I feel the need to lock this thread as it is being repeatedly trolled. I believe there is not much to be added to what has already been said.