topic Re: [UPDATE] 'My Account' not showing connected devices after switchover to WiFi Hub 3 in Full Fibre

[UPDATE] 'My Account' not showing connected devices after switchover to WiFi Hub 3

aa2000 — Thu, 04 Dec 2025 10:30:56 GMT

An update to the thread 'My Account' not showing connected devices after switchover to WiFi Hub 3'

https://community.talktalk.co.uk/t5/Full-Fibre/My-Account-not-showing-connected-devices-after-switchover-to/m-p/3139077#M42207

I'm pleased to report that connected devices are now showing again correctly in 'My Home Connection' in My Account.

Re: [UPDATE] 'My Account' not showing connected devices after switchover to WiFi Hub 3

nambuso-TT — Thu, 04 Dec 2025 10:35:48 GMT

Hi there @aa2000. Thank you very much for letting us know that the issue have been resolved. Should you have any further concerns please do not hesitate to contact us. Thank you very much for contacting TalkTalk. Have yourself a lovely day:)

Goodbye!👋

Re: [UPDATE] 'My Account' not showing connected devices after switchover to WiFi Hub 3

aa2000 — Fri, 05 Dec 2025 07:49:48 GMT

And it's gone again this morning, well done TalkTalk 😟

Re: [UPDATE] 'My Account' not showing connected devices after switchover to WiFi Hub 3

amahle-TT — Fri, 05 Dec 2025 07:52:04 GMT

Hi there @aa2000, can you please clear your browsers history and try again, thanks.

Re: [UPDATE] 'My Account' not showing connected devices after switchover to WiFi Hub 3

aa2000 — Fri, 05 Dec 2025 08:01:58 GMT

Thanks @amahle-TT but unfortunately that has made no difference, I also get the same 'No connected devices' result on my Mobile.

Re: [UPDATE] 'My Account' not showing connected devices after switchover to WiFi Hub 3

amahle-TT — Fri, 05 Dec 2025 08:05:22 GMT

Kindly contact our full fibre team and they will be able to assist you further :

03451720074
Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Re: [UPDATE] 'My Account' not showing connected devices after switchover to WiFi Hub 3

aa2000 — Sat, 06 Dec 2025 08:58:16 GMT

A day later and it's working again 😳 😯

Re: [UPDATE] 'My Account' not showing connected devices after switchover to WiFi Hub 3

Mandisa-TT — Mon, 08 Dec 2025 07:10:39 GMT

Thank you for giving us an update, is here anything else we can assist you with today?