topic Re: Callsafe email in Full Fibre

Callsafe email

davidl1 — Thu, 04 Dec 2025 17:03:16 GMT

I have received an email from TalkTalk saying that Callsafe will shortly be chargeable. As far as I am aware, as I am using VOIP (digital voice) and call safe is not avaiable, I am assuming this is an error and no additional charge will be made to my account.

Thanks

Re: Callsafe email

Divsec — Thu, 04 Dec 2025 17:50:51 GMT

Hi @davidl1 we are assured this is the case, but to be on the safe side check in my account to make sure it is not selected.

Re: Callsafe email

davidl1 — Thu, 04 Dec 2025 18:13:01 GMT

Hi, Thanks for that, When i log into my account there is a red banner accross the top saying after Jan there will be a charge with a link to call safe, clicking the link tells me callsafe is not avaiable on digital voice, callsafe is not not shown elsewhere in on the my account settings. With any luck its a generic email sent in error !

Re: Callsafe email

ferguson — Thu, 04 Dec 2025 20:16:24 GMT

I am on Full Fibre and have neither a red banner as you describe, nor have I received an email. Have you ever had CallSafe active on a previous package? To be on the safe side, personally I would contact customer services directly to check and remove if necessary.

Re: Callsafe email

davidl1 — Thu, 04 Dec 2025 21:14:40 GMT

Hi Thanks for that, yes i have had callsafe on a previous package, hopefully TalkTalk staff will pick my question up from here, I was under the impression callsafe was not avaiable on new packages ?

Thanks

Re: Callsafe email

ferguson — Thu, 04 Dec 2025 22:56:27 GMT

It isn't with VoIP services. But if you do not proactively cancel it now you may nevertheless still be charged going forwards, so will have to untangle it at a later date.

Re: Callsafe email

davidl1 — Fri, 05 Dec 2025 00:15:15 GMT

It all seems confusing, i have dialed 1472 on my landline callsafe does seem to be active, even though i am on Voip, its all very conflicting ! TalkTalk say callsafe is not available on Voip, also it is no longer suported, now we are told its £1 a month to support it ! I am confused, sure I am not alone !!

Re: Callsafe email

Gliwmaeden2 — Fri, 05 Dec 2025 04:51:47 GMT

It is very confusing, @davidl1, particularly as some Talktalk published advice suggests that Callsafe is available to ALL customers!

This is a recent article:

https://help-centre.talktalk.co.uk/Telephone/Telephone_security/How_do_I_manage_nuisance_calls

So we need clarification on this and it is being flagged up.

Re: Callsafe email

Philile-TT — Fri, 05 Dec 2025 07:05:40 GMT

Hi @davidl1 I will check your account and confirm if you have callsafe.

Re: Callsafe email

Philile-TT — Fri, 05 Dec 2025 07:08:22 GMT

@davidl1 callsafe is active on your account.

Re: Callsafe email

davidl1 — Fri, 05 Dec 2025 08:23:42 GMT

Hi Thanks for that, that is good news ! I dont seem to be able to manage it from my account, the system is telling me as I am using Voip its not avaiable to me, assuming this will be sorted at sime point.

Thanks for your help

Re: Callsafe email

Philile-TT — Fri, 05 Dec 2025 09:00:57 GMT

Yes @davidl1 you are using VOIP. You should be able to use it as @Gliwmaeden2 has mentioned it available to TalkTalk customers, it does not state that you are unable to use it if you have full fibre.

https://community.talktalk.co.uk/t5/Articles/About-CallSafe/ta-p/2204784

Re: Callsafe email

davidl1 — Fri, 05 Dec 2025 09:39:01 GMT

Thanks for your reply, we are going round in circles !! when I log into my account I am told callsafe isn't available as I am using digital voice, even though it is enabled and working on my account. (Please see below) others have reported the same, therefore there is no option on 'manage your package' to manage it. It seems to be a system problem.

once again thanks for your reply

David

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

CallSafe

CallSafe is our calling feature to stop unwanted calls. Find out more about CallSafe here.

Account number:

xxxxxxxxxxxxx

Phone number:

xxxxxxxxxxxxx

CallSafe isn't available with Digital Voice

You currently have Digital Voice, which uses your broadband connection instead of a traditional landline. Because of this, CallSafe is not available on your service.

Need Help?

Find help, features, guidance and support for your account and services.

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Re: Callsafe email

Philile-TT — Fri, 05 Dec 2025 09:42:21 GMT

@davidl1 can I ask that you please contact the full fibre team for further assistance they will let you know what is going on.

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Re: Callsafe email

davidl1 — Fri, 05 Dec 2025 09:57:29 GMT

Thanks ,I don't want it cancelled just to be able to control it through my account !

Thanks for your reply

Re: Callsafe email

Mandisa-TT — Fri, 05 Dec 2025 09:59:26 GMT

I understand, is there anything else we can assist you with?

Re: Callsafe email

davidl1 — Fri, 05 Dec 2025 10:02:32 GMT

Thanks again for your reply I noticed that @Gliwmaeden2 has flagged the issue up perhaps you could escalate it ? I am much too busy at the moment to make long phone calls, it is a general issue with any luck it should be sorted at some point.

Thanks for your help

Re: Callsafe email

Mandisa-TT — Fri, 05 Dec 2025 10:05:33 GMT

I understand, the issue has been escalated and you will be updated when we receive any respond. Is there anything else we can assist you with?

Re: Callsafe email

davidl1 — Fri, 05 Dec 2025 10:06:10 GMT

Thanks for your help perhaps you could also escalate the issue I noted that @Gliwmaeden2 has flagged it up

many thanks

Re: Callsafe email

davidl1 — Fri, 05 Dec 2025 10:07:28 GMT

Brilliant. once again thanks for your help

Regards