topic Re: CallSafe and VOIP customers in Full Fibre

CallSafe and VOIP customers

aa2000 — Sat, 06 Dec 2025 10:54:18 GMT

I'm a TT VOIP customer and interestingly, whereas CallSafe was effectively removed from My Account and from 1472 for many months, all of a sudden I discover that the service has been restored on 1472, though not in My Account.

So it's confusing then that we are informed by TT that 'CallSafe isn't available with Digital Voice'. If it worked with VOIP originally, why are TT saying not now, yet at the same time reinstating it on 1472 at least? I too want to keep it as it's a great service that does what it says on the tin. I hope TT formally reintroduce the service for VOIP customers, it's a service I feel that could give them a competitive edge.

Re: CallSafe and VOIP customers

Gliwmaeden2 — Sat, 06 Dec 2025 10:40:16 GMT

@aa2000, for the time being Callsafe appears not to be available to NEW customers, but we have not yet had a clear answer about the VOIP issues - I'll flag the issue up again. There won't be any further news to update this till next week, however, as staff are not on here at weekends.

Re: CallSafe and VOIP customers

mandisa1-TT — Mon, 08 Dec 2025 07:19:54 GMT

Hi there @aa2000 Call safe is available to both landline and VOIP. The information provided by @Gliwmaeden2 Is correct call safe will no longer be available to new customers. We will need to investigate why you have been sent communication advising the feature is not available with digital service.

Re: CallSafe and VOIP customers

aa2000 — Mon, 08 Dec 2025 11:23:54 GMT

Thank you for confirming that CallSafe is again available to VOIP customers of which I am one. As I have confirmed, it does now work again for me via 1472 BUT there is no means to manage CallSafe from within my 'My Account'. In your investigation, could you please also find out when full management of CallSafe will again be made available from within 'My Account'?

Thank you.

Re: CallSafe and VOIP customers

mandisa1-TT — Mon, 08 Dec 2025 07:47:46 GMT

I will certain do so and give you an update as soon as I get it.
On my end I am able to see that call safe is active on your account and start date is 05/12/2025

Re: CallSafe and VOIP customers

aa2000 — Tue, 09 Dec 2025 08:04:48 GMT

Good news, management of CallSafe from within 'My Account' looks like it is ALMOST back working again for VOIP customers. The Blocked and Authorised list pages have reappeared, but at time of posting, attempts to add a number to either list takes you to an 'Oops! Sorry, we're unable to find the page you're looking for' message.

One step closer! 😀

Re: CallSafe and VOIP customers

mandisa1-TT — Tue, 09 Dec 2025 08:05:01 GMT

Thank you so much @aa2000 For letting us know it has been callsafe management from within my account has been restored, we flagged this yesterday. They must be still working on it.

Re: CallSafe and VOIP customers

aa2000 — Wed, 10 Dec 2025 14:25:34 GMT

Just an update, I'm now finding that the add numbers facility IS now working on my Mobile but I'm still taken to 'OOPS' pages when I try to do the same on my Brave and Edge browsers on my laptop. I'm guessing that work may still be in progress?

Re: CallSafe and VOIP customers

mandisa1-TT — Wed, 10 Dec 2025 14:28:11 GMT

That is correct @aa2000 The work is still in progress:)

Re: CallSafe and VOIP customers

aa2000 — Thu, 11 Dec 2025 13:50:13 GMT

A false alarm, the issue I was experiencing with getting OOPS pages on CallSafe (and on Billing) was due to my overly strict Cookie settings. Have re-adjusted these and CallSafe is now working again. 😊

Re: CallSafe and VOIP customers

mandisa1-TT — Thu, 11 Dec 2025 13:39:12 GMT

Thank you for the update, however there was an issue that we were picking up as a few more customers on VOIP were reporting a similar issue.

Re: CallSafe and VOIP customers

mandisa1-TT — Thu, 11 Dec 2025 13:42:33 GMT

While I still have you online, I would like to confirm is there anything else that I can assist you with today?

Re: CallSafe and VOIP customers

aa2000 — Thu, 11 Dec 2025 13:49:08 GMT

No, thank you 🙂

Re: CallSafe and VOIP customers

mandisa1-TT — Thu, 11 Dec 2025 13:51:51 GMT

You are most welcome:)
Enjoy the rest of your day and take care.