topic Re: Changing package. in Full Fibre

Changing package.

ccoaton — Thu, 11 Dec 2025 09:12:43 GMT

Trying to change my TT package from 150 full fibre to a lower speed as my cost is now over £45.00 per month. which is ridiculus. Need something below £30.00.
cant find anywhere on my page online to do this, keeps taking me to phone addons.
Thanks in advance. Colin.

Re: Changing package.

nambuso-TT — Thu, 11 Dec 2025 09:37:35 GMT

Hi there @ccoaton. I am very sorry to hear this. Please refer to the below number to contact the full fibre department so that they will look into this for you.

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Alternatively you can use the below live chat link:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Re: Changing package.

Gliwmaeden2 — Thu, 11 Dec 2025 09:38:35 GMT

You are best to contact the Loyalty Team [also known as Retentions / Better Value] by Chat or phone, @ccoaton.

Full available hours listed here:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

Be wary if this is mid contract, though. There may be a charge of some sort if you are not close to the end of a minimum term contract.

Re: Changing package.

nambuso-TT — Thu, 11 Dec 2025 09:57:49 GMT

@Gliwmaeden2 Thank you!