topic Re: Constant solid orange light in Full Fibre

Constant solid orange light

Mycjets — Wed, 17 Dec 2025 18:15:56 GMT

Hi.

Today my router shows a constant orange light. No connections possible. Reset, left for several minutes, rebooted still same problem. Checked all cables and connections. Unplugged then and popped back in. Rebooted, still same problem. Requested a line check via talk talk, states no issues.

Really stuck now and need to get back online a quicky.

Any support greatly appreciated.

Thanks.

Re: Constant solid orange light

Gliwmaeden2 — Wed, 17 Dec 2025 18:23:25 GMT

The switch off needs to be at least 30 minutes, @Mycjets, not just a few.

You can also try a total factory reset:

https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Restore_your_router_to_factory_settings

Staff will follow up after 7am tomorrow morning.

Re: Constant solid orange light

Mycjets — Wed, 17 Dec 2025 18:26:51 GMT

Thanks. I will try that. I've noticed it's flashing orange now. Still nothing further though. The router is a Sagemcom-FAST5364.

I'll remove all wired connections and try as suggested.

Thanks.

Re: Constant solid orange light

Mycjets — Wed, 17 Dec 2025 19:13:10 GMT

Here's an update.

Rebooted, factory reset. Orange Router light comes on steady then flashes for a bit then goes off completely.

Repeats the same cycle.

Thanks.

Re: Constant solid orange light

Mycjets — Wed, 17 Dec 2025 19:43:01 GMT

Here's another update.

Now tried another old router, same type from a friend and after several minutes I have a white light and connection.

Has my router packed up??

Router Device version. DG8041W-2.T5

Thanks.

Re: Constant solid orange light

ferguson — Wed, 17 Dec 2025 19:48:15 GMT

That helps, it seems to indicate that your own router has gone pffft and needs replacing. Especially as it is now an old model. Hopefully the support team will agree and arrange this when they pick up tomorrow.

Re: Constant solid orange light

nambuso-TT — Thu, 18 Dec 2025 07:04:06 GMT

Hi there @Mycjets. I am very sorry to hear this, I will run checks to see why you have a constant solid orange light. Please plug in your old router so that we can test with it. After doing so please let us know. Thanks

Re: Constant solid orange light

Mycjets — Thu, 18 Dec 2025 07:32:34 GMT

The old router is in but need to take that back very shortly.

I think I've proven the issue is the router, see my other posts, so I'd like a replacement please.

I really don't want zero internet over Christmas.

I have to go to work now so I can't do any further checks or tests.

Thank you

Re: Constant solid orange light

Mycjets — Thu, 18 Dec 2025 07:33:39 GMT

Please do read the other messages as there's further information there.

Thanks

Re: Constant solid orange light

nambuso-TT — Thu, 18 Dec 2025 07:45:05 GMT

Okay no worries, thank you very much for plugging the old router. In order for us to know what the issue with your current router is, we need to run checks. Since you are at work please let us know once you are back at home so that we can further diagnose the issue. Thanks

Re: Constant solid orange light

Mycjets — Thu, 18 Dec 2025 14:33:34 GMT

I'm going to put the other router (the one I'm having problems with) now, next 5 mins.

Please can you do your checks.

This problematic router has connected. Can you advise what the problem is.

The other router I tried though connected straight away but keeps dropping out.

Can you advise what the problem is. I really don't want this to be a problem over Christmas.

Re: Constant solid orange light

mandisa1-TT — Thu, 18 Dec 2025 14:40:12 GMT

Thank you, please let me know once you have connected the router.

Re: Constant solid orange light

Mycjets — Thu, 18 Dec 2025 14:54:11 GMT

Connected to original "faulty" router now.

Re: Constant solid orange light

Mandisa-TT — Thu, 18 Dec 2025 14:57:36 GMT

Perfect! Please confirm the issue you are experiencing at moment with your router, no internet, slow speed or dropping connection?

Re: Constant solid orange light

Mycjets — Thu, 18 Dec 2025 15:00:45 GMT

Did drop earlier.

Stable now, speed not great. I'm sat next to the router now.

Re: Constant solid orange light

Mandisa-TT — Thu, 18 Dec 2025 15:03:54 GMT

@Mycjets As you have confirmed that the internet is not dropping at the moment and experiencing slow speed, I will run checks for slow speed.

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Constant solid orange light

Mycjets — Thu, 18 Dec 2025 15:06:22 GMT

Re: Constant solid orange light

Mycjets — Thu, 18 Dec 2025 15:06:55 GMT

I did say it did drop out earlier. 🙂

Re: Constant solid orange light

Mycjets — Thu, 18 Dec 2025 15:08:04 GMT

What is the recommended replacement router now as this I have is a very old type? Had it years.

Re: Constant solid orange light

Mandisa-TT — Thu, 18 Dec 2025 15:10:33 GMT

Thank you @Mycjets and I understand however, we will need to run checks 1st, Will you (and anyone who lives with you) be able to contact emergency services while your services remain impacted?